Quality Recording Solutions Offer Very Best Assistance On Digital Logging Recorders In Jacksonville, FL
Our mission at Quality Recording Solutions is to actually provide a safer community for everybody and to support public safety experts. We wish to do these with the help of personalized and friendly services. These things will be possible due to our up-to-date, affordable and dependable voice and data recordings meant for public safety and support organizations in the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to deal with and provide the requirements of agencies in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.
They pay attention to the difficult work and work balance of their employees. They fully understand that looking after a happy and fulfilled team of experts can give them higher quality service and customer relations so they've got always been focusing on this aspect.
We've got more than forty years of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you will ask around the area, responders, officials and telecommunicators will absolutely know us.
The value of the organization actually begins on the culture and personal relationships with customers. We're going to be able to offer unparalleled technical and individualized customer service while we do what we do. We always kept our growth deliberate and concentrated and we're concentrating on quality. We've got been supplying a fantastic product line in the Eventide Recording Equipment. Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support for the items for 7 years.
You could check out our website to learn more about us, our product and the services that we offer. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We offer services to different businesses located in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We are very excited to offer the best quality services and products for you.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an incredible and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of advice is: take care of your buyers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to provide the requirements of the clients and he is also the one who deals with our team to make sure that everything could be effectively implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to give fantastic services to buyers.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the corporation.
He is an impressive multi-tasker and he always keeps our technology up to date and make certain that they are running efficiently. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work since he knows that the playback of a call may help somebody.
Our Products:
Eventide
Do you want to seek out a secure, trustworthy and easy to use recording solution? You don't have to look anywhere else since Eventide recordings is what you need.
These recorders are extremely easy to use through the MediaWorks software and it may be accessed over the web or desktop application, which might make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide improves its software regularly to help meet the demands of the clients and also the QRS will keep the system up-to-date.
To find out more about MediaWorks, you could always read it on the MediaWorks tab to understand the capabilities of this software. You could contact us if you'd like to set up a live demo of the product and we're going to show you how we can meet your needs.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that could hook you up to your NexLog Recorder is MediaWorks. You can access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly allow you to make quick call replay and browsing and it'll include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of linked calls on the saved incidents. All incidents may be managed with a committed tab together with a graphical timeline view. This will allow you to deal with multiple incidents in just one screen. When additional calls are already located, they'd be copied in an existing incident and allow you to construct a complete set of related calls or media.
If you'd like to make sure that it is going to be easier, incidents might be saved remotely on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the products that we supply and also the personal experience as customers. We consider your satisfaction above all else and we will do everything to be sure that you are going to be pleased and your units can be installed.
We have skilled engineers that are very professional and they provide terrific service and product installation in Dothan, AL.
We've got service departments which are already ready to handle the system together with the professional expertise of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to make certain that you may get a professional system.
Service
Quality Recording Solutions can be able to offer multiple service agreements in Knoxville, TN to suit the requirements of the agency. Our offerings will generally fall into 3 categories, but we can provide custom maintenance plans that could fit the requirements of the consumers.
Normal
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor will be included and you could expect that the software updates and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and also provide access to the help desk. There can also be software improvements and remote monitoring. With this plan, a service charge will only be incurred for on-site service and the customer will need to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will suggest that it will cover all the service and offer full access to the help desk 24 hours a day and 7 days each week. Software updates might be available and 24/7 monitoring. You will not need to worry about the parts and labor because they are included.
Training
Quality Recording Solutions can offer complimentary web training throughout the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy the usage of our products so we will ensure that you are going to be confident to use these tools. We will offer you with on-site training at enough time of installation and provide web-training over the first-year warranty and while it's under service contract.
On these sessions, you and your team can be guided throughout the process and learn the features of the software. Our principal goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the voice logger as technology ages. We might also provide reconditioned systems that were actually refurbished to the main performance specifications. To find out more about this, call us right now.