QRS (Quality Recording Solutions) Provide You Very Best Suggestions On Telephone And Radio Loggers In Huntsville, AL
Our mission right here at Quality Recording Solutions is to give a safe community to all and to provide support to public safety professionals. We want to do all these with the usage of personalized and friendly services and all of it'll be possible with our up-to-date, affordable and reliable voice and data recordings meant for public safety and support companies situated in the Southeast.
We're offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you can anticipate that we've got everything that the businesses in Columbus, GA.
History And Culture Of The business
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The company is always focused on its core values and its devotion to family values. They always see the hard work and work balance for the employees as they realize that having a happy and satisfied team of professionals can provide better service quality as well as customer relations. We already have over forty years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we are.
The value of the business is actually on the culture and personal relationships with our customers. We can offer the best personalized and technical customer service while doing what we can do. We always keep our growth targeted and deliberate and we can focus on the quality of the services. We have been providing a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
As of today, QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for at least 7 years.
If you want to know more about this, you could check our website. We have services and products included there.
We are also proven to give back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the praising of dispatches by way of giveaways and contributions to festivities.
Service Location
We're supplying different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a great and exceptional leader and he also brought many things on the table to help encourage the team members. His favorite piece of assistance is: take care of your consumers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the demands of our customers and he is also the one that handles our team to guarantee that everything can be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even though he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to give great services to customers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the business.
He is also an impressive multi-tasker and he keeps our technology updated and be sure that everything runs perfectly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work since he knows that it would help other folks.
Our Products:
Eventide
Are you looking for an easy-to-use recording solution that is both secure and reliable? You don't have to look anywhere else since Eventide recordings is what you need.
These recorders are incredibly easy to use through the MediaWorks software and it may be accessed through the web or desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also enhances its software frequently to help meet the demands of the clients and at QRS keep the system up-to-date.
To find out more about MediaWorks, you can always read it on the MediaWorks tab to find out about the capabilities of this software. You can call us now if you really need to set up a live demo of the product and we're going to show how may help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This type of service may also permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software needed to connect to the NexLog Recorder. You may access this using your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to look, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay rapidly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software can even allow you to organize groups of connected calls to saved incidents. Every incident will actually be available for management on a dedicated tab along with a graphical timeline view. This will permit you to manage different incidents in one screen.
When the additional calls are located already, they're going to undoubtedly be copied through an existing incident and allow you to build-up a complete set of relevant media or calls. To guarantee that it will be easier in the future, incidents might be saved remotely on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're devoted to the merchandise that we are delivering and also the personal experience as consumers. It's really important to meet our customers and we are going to do everything to ensure that you will be pleased and your units will be appropriately installed. We also have skilled field engineers that are proud of their speedy service and product installation in Florence, AL.
The service department will definitely be prepared to manage the system along with the professional knowledge that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you will be equipped with a specialist system.
Service
Quality Recording Solutions can provide multiple service agreements in Tupelo, MS to help suit the requirements of the agency. Our offerings usually fall into 3 different groups, but we will be able to create a custom maintenance plan that might fit your needs.
Regular
The standard service agreement would really cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You can expect software improvements and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There will be some software updates and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer can have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days every week. The software updates can also be available. You are going to not need to worry about anything because parts and labor are included.
Training
Quality Recording Solution will offer you with the best web training during the warranty period. This can be sure that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the products and we will do everything to make sure that you'll be confident in using the tools that you should make it an asset for your agency's daily tasks.
To do this, we will provide on-site training at enough time of the installation and we may also provide web-training on the first-year warranty and while under service contract.
Through the sessions, you and the team will be guided through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. You can call us to learn more about this.