Quality Recording Solutions Offer Very Best Ideas On Call Loggers In Meridian, MS
Our mission here in Quality Recording Solutions is to make the communities a more secure place, provide support to the public safety specialists and to achieve these over the best services feasible. We can make it probable by giving up-to-date, dependable, inexpensive and effective voice and data recording samples to all the public safety and support companies located at the Southeast.
We already have lots of experience in servicing police stations, financial institutions, fire stations, 911 centers, government establishments, hospitals and more so you could expect that we have everything that you must provide the needs of businesses in Atlanta, GA.
The History And Culture Of The corporation
Quality Recording Solutions was actually founded in 2000 and it has developed in Roswell, Georgia. The organization has maintained all its core values and provided work balance for all its employees.
This is actually the explanation why the organization has always been flourishing over the years. We understand that looking after a happy and fulfilled team of professionals could lead to higher quality service and customer relations. We have over 4 decades of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the corporation will start on the culture and personal relationships with your customers. We can provide unparalleled technical and customized customer service while we do what we do well. We always kept our growth concentrated and intentional and we concentrate on quality above all else.
We have been giving an excellent product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the present products in the communication centers. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also provide support and parts for longer than 7 years.
You may have a look at our website to understand more about us, our product and the services that we offer. We also enjoy giving back to the people that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We offer services to several organizations situated in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We're very eager to give you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a fantastic and exceptional leader and he also brought many things on the table to help encourage the team members. His favorite piece of advice is: take care of your consumers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and makes surveys to installation and training.
He is devoted to meet the demands of the buyers to the best of his ability and he always deals with our team to make sure that everything will be effectively implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will always meet the requirements of our buyers.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the corporation.
He is an impressive multi-tasker and he always keeps our technology up to date and be sure that they are running efficiently. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he knows that it will help other people.
The items:
Eventide
When you need an easy-to-use recording solution that is both trustworthy and secure, you don't have to go anywhere else because Eventide recording solutions may help you. These recorders are extremely simple to use if you could use MediaWorks software and they're accessible on the web or over the desktop application, which can make the Eventide recorder more accessible.
MediaWorks is aiding integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continually and they do this regularly to ensure that they could meet the demands of customers. If you would like to understand more about MediaWorks, you can read this on the MediaWorks tab to understand its features. If you want a live demo of the product, you can speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also get data like geo-location and call routing logs. This will enable the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may enable you to connect to your NexLog Recorder. You'll be able to gain access to this over the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be an excellent help to organize groups of associated calls on the saved incidents because every incident could be managed through a focused tab together with its graphical timeline view. This may be a good way to deal with multiple incidents in one screen.
When additional calls are located, they are going to be copied in an existing incident and also enable you to build a complete set of related calls or media. If you'd like to make this easier, incidents can invariably be saved remotely on the source Call logger.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the products that we deliver and also the personal experience as customers. We pay attention to your satisfaction and we're going to do everything to guarantee that you'll be pleased and your units can be installed. We also have skilled engineers that take pride in their great service and product installation in Dothan, AL.
We even have service departments which are ready to take care of your system along with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you will have a professional system.
Service
Quality Recording Solutions can undoubtedly offer multiples of service agreements in Montgomery, AL to suit the demands of your agency.
Our common offers are actually divided into 3 classes that is mentioned below, but we are going to be able to create custom maintenance plans that could fit your needs.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor can be included. Also, you can expect software improvements and 24/7 remote monitoring. A service charge could be incurred for any service that's asked for outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There could be some software updates included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the consumers would pay for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It'll cover all service and full access to our help desk 24 hours a day and 7 days weekly. Software updates and also 24/7 monitoring are also included in this. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can be able to provide complimentary web training throughout the warranty period to make certain that your team will have the knowledge to use the software. We always want you to enjoy this experience with the merchandise so we will do everything to ensure that you are confident in using the tools. We will make sure that we can provide you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it is under service contract.
During the sessions, you and your team could be guided step by step through the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of voice recorders as technology ages. To learn more about this, you may call us directly.