QRS (Quality Recording Solutions) Provide Us Very Best Assistance About Telephone Recorders In Jackson, MS
Our mission here at Quality Recording Solutions is to help make the communities a much safer place, support the public safety specialists and to attain all this through customized and friendly services. We can make this feasible by providing updated, affordable, efficient and trusted voice and data recording samples to public safety and support organizations in the Southeast.
We've got tons of experience in assisting 911 centers, police stations, fire stations, financial institutions, hospitals, government establishments and more so you could already expect that we've got everything to provide the needs of businesses in Cookeville, TN.
The History And Culture Of The company
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The corporation preserved its values over the years and their determination to the hard work and work balance of their employees.
This is actually the explanation why the business has long been flourishing over the years. We understand that nurturing a happy and satisfied team of professionals may lead to better quality service and customer relations. We have over forty years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the organization will begin on the culture and personal relationships with your clientele. We will offer unparalleled technical and personalized customer service while we provide what we do. We've got always kept our growth targeted and deliberate and we're always concentrating on quality more than anything else.
We have been providing a fantastic product line in the Eventide Recording Equipment. Our solutions can offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support and parts for longer than 7 years.
You may always check our website to find out more about us and our services and products. We also enjoy giving back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We are serving different organizations in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're already excited to share and offer our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is a dynamic member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John definitely leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your clients or somebody else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one dealing with customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to offer the demands of our buyers and he is also the one that manages our team to ensure that everything can be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student as he wants to give the best for the clients.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the company. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also served in the communications unit of the Air Force National Guard. He is trusted and he is proven to inspire others through his work because he recognizes that a playback of a call may help somebody else.
The items:
Eventide
Are you attempting to find an easy-to-use recording solution that's secure and reputable? You don't have to go elsewhere because the Eventide recording samples is what you need.
These recorders are simple to use through the help of MediaWorks software and you may also access this on the internet or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks could also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is continually improving their software on a regular basis to ensure that they could meet the demands of the customers. If you'd like to learn more about MediaWorks, you could read this on the MediaWorks tab to find out about its features. If you'd like to have a live demo of the product, you may call us at this time.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that may connect you to your NexLog Recorder is MediaWorks. You can access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can also enable you to make quick call replay and browsing and this may also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of related calls on the saved incidents. Every incident could be managed through a devoted tab along with its graphical timeline view. This will help you manage multiple incidents in one screen. When the additional calls are located, they would be copied in an existing incident and allow you to make a complete set of related calls or media.
If you want to make sure that it'll be easier, incidents can be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we're delivering and also the personal experience as buyers. We pay attention to your satisfaction and we will do everything to ensure that you'd be pleased and your units will be installed. We have skilled engineers who are proud of their wonderful service and product installation in Athens, GA.
We even have service departments that are ready to manage your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you will have an expert system.
Service
Quality recording solutions can provide multiple service agreements in Pensacola, FL to help suit the needs of the agency. Our offers typically fall into 3 categories, but we might make custom maintenance plans based on your needs.
Normal
The standard service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor can be included. You can also expect software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the organization hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There will be software improvements and remote monitoring. In this type of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement can be a full extension of the first year warranty. It indicates that it'll cover the service and full access to the help desk 24 hours a day and 7 days per week. The Software updates could be available as well as 24/7 monitoring. You are going to not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can allow you to provide complimentary web training during the warranty period to make sure that the team would have the knowledge to make use of the software. We are going to want you to enjoy the experience with the items so we are going to do everything to ensure that you will be confident when you are using the tools. We are going to make sure that we can offer you with on-site training at time of installation and also provide web-training over the first-year warranty and While it is under service contract.
During these sessions, you and your team can be guided step by step through the features of the software. Our goal is to help you learn everything that you must find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your telephone recorder as technology ages. We will even offer you reconditioned systems that were refurbished to the original performance specifications. You must call us right now to learn more.