Quality Recording Solutions Give Excellent Ideas On Digital Logging Recorders In Jacksonville, FL
Our mission right here at Quality Recording Solutions is to provide a safe community to all and to provide support to public safety specialists. We want to do all these with the usage of personalized and friendly services and all of it will be feasible with our up-to-date, inexpensive and trustworthy voice and data recording solutions meant for public safety and support agencies situated in the Southeast.
We're providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you can expect that we have everything that the agencies in Atlanta, GA.
History And Culture Of The company
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The organization has long been focused on its core values as well as its devotion to family values. They also consider the tough work and work balance for all their employees as they know that nurturing a happy and satisfied team of specialists will offer them with better service quality and customer relations. We already have over 4 decades of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we're.
The value of the corporation is actually on the culture and personal relationships with our clients. We can offer you the best technical and customized customer service and do what we can. We're going to always keep our growth intentional and targeted and we will concentrate on the quality of the services as well. We've got been providing an incredible product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
As of at this time, QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for no less than 7 years.
If you'd like to learn more about this, you may always check our website. We have services and products included there.
We also give back to our community by means of supporting or joining the conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the remembering of dispatches by method of giveaways and contributions to festivities.
Service Location
We are offering our services to different companies situated in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We are undoubtedly eager to offer terrific quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also a member of APCO and NENA and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is surely a good leader and he has brought lots of things on the table to encourage his team members.
The favorite assistance that he normally gives is: take care of your buyers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and makes surveys to installation and training.
He is always dedicated to meet the requirements of every customer to the best of his ability and he manages our team to be sure that they can implement everything properly. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to ensure that the products that we offer can meet the requirements of the customers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is up to date and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very dependable and he is inspired in his work since he knows that the playback of a call can help somebody else.
The items:
Eventide
Are you attempting to find an easy-to-use recording solution that's secure and trustworthy? You don't have to go anywhere else since the Eventide recording solutions is what you require.
These recorders are simple to use with the help of MediaWorks software and you could also access this on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide can enhance continuously regularly to make sure that they are going to meet the demands of the buyers. If you want to understand more about MediaWorks, you could read this on the MediaWorks tab to understand its features. You could also talk to us if you would like to have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This kind of service can permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may hook you up to the NexLog Recorder. You could access this through your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can also allow you to make quick call browsing and replay and it can include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software could also enable you to organize groups of connected calls into saved incidents. Every incident can always be managed on a focused tab together with its own graphical timeline view. This may enable you to manage multiple incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and allow you to build-up a complete set of related media or calls. To guarantee that it will be easier in the future, incidents could be saved remotely on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the products that we supply and also the personal experience as consumers. We always consider your satisfaction more than anything else and we're going to do everything to make sure that you will be pleased and your units can be appropriately installed. We also have skilled engineers that take pride in their fantastic service and product installation in Mobile, AL.
We also have service departments that are ready to handle your system along with the professional knowledge of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you will have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Hattiesburg, MS to suit the demands of the agency. Our offerings often fall into 3 classes, but we will offer custom maintenance plans that will fit the requirements of buyers.
Standard
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor could be included and you can anticipate that the software updates and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This service agreement will absolutely cover remote support and provide access to the help desk. There can also be software updates and remote monitoring. With this kind of plan, a service charge can be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which implies that it can cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software updates will absolutely be accessible and 24/7 monitoring. You will not need to worry about the parts and labor since they are included.
Training
Quality Recording Solutions might also provide complimentary web training over the warranty to period to make sure that you and the team could be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the merchandise and we will do everything to make certain that you will be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To make this probable, we will offer you with on-site training at the time of the installation and we will provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the voice recorder as technology ages. We can even offer you reconditioned systems that were refurbished to the original performance specifications. You can call us to know more about this.