Quality Recording Solutions Give Us Very Best Guidance About Call Loggers In Montgomery, AL
Our primary mission at Quality Recording Solutions is to provide a more secure community for everyone and to also support public safety experts. We wish to do all these with the usage of individualized and friendly services and all of it's going to be feasible with our up-to-date, affordable and trustworthy voice and data recordings meant for public safety and support organizations situated in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you could anticipate that we already have the tools to take care of companies in Tallahassee, FL.
History And Culture Of The organization
Quality Recording Solutions was launched in Roswell, Georgia in the year 2000. The company has always been centered on its core values and its strong devotion to family values. They also consider the hard work and work balance for all their employees because they realize that nurturing a happy and fulfilled team of experts can provide them with better service quality and customer relations. We've got more than 4 decades of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you'd ask around, responders, officials and telecommunicators know who we are.
The value of the corporation is actually on the culture and personal relationships with our customers. We may offer you the best technical and customized customer service and do what we can. We keep our growth deliberate and concentrated and we are going to also focus on quality services above all else. We have been providing an incredible product line in the Eventide Recording Equipment.
Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for all these products for no less than 7 years.
If you'd like to understand more about this, you could check our website. We have products and services included there.
We're also known to give back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by method of giveaways and contributions to festivities.
Service Location
We offer services to several agencies situated in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We are very eager to provide you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is known as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also known as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a great leader indeed. He brought a lot of things on the table that will encourage his team members.
His favorite advice is: take care of your consumers or somebody else will!
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was known to handle customer experience from the initial planning and also makes surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very dedicated to his work and he offers the needs of the customers.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all the time as he can easily know and offer the requirements of the clients.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running effectively. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely reliable and he is always inspired in his work since he understands that the a playback of a call can certainly help somebody else.
The merchandise:
Eventide
Do you wish to look for an easy to use recording solution that is both reliable and secure? You do not have to go anywhere else since the Eventide recording solutions is what you require.
These recorders are really simple to use over the help of MediaWorks software that you can access on the internet or a desktop application, which might make the telephone and radio logger more accessible.
MediaWorks could be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving consistently on a regular basis to ensure that they can meet the demands of the clients. If you'd like to find out more about MediaWorks, you could always read it on the MediaWorks tab to learn about its capabilities. You may also talk to us if you'd like to have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service might also permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that can hook you up to your NexLog Recorder. You will be able to get into this through the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this might include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of associated calls on the saved incidents. Every incident could be managed through a committed tab along with its graphical timeline view. This can permit you to control multiple incidents in one screen. When the additional calls are located, they're going to be copied in an existing incident and enable you to create a complete set of related calls or media.
If you would like to ensure that it's going to be easier, incidents could be saved remotely on the source 911 recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and also the personal experience as consumers. We always pay attention to your satisfaction more than anything else and we will do everything to be sure that you'd be pleased and your units could be appropriately installed. We also have skilled engineers that take pride in their fantastic service and product installation in Waycross, GA.
We even have service departments which are ready to manage your system together with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to make sure that you may have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Biloxi, MS to suit the requirements of the agency. Our offerings will typically fall into 3 classes, but we can offer custom maintenance plans which will fit the requirements of the customers.
Regular
The standard agreement would really cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also anticipate software improvements and 24/7 remote monitoring and the service will be charged outside of the business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. There can also be software improvements and remote monitoring. With this type of plan, a service charge would be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would suggest that it's going to cover all the service and provide full access to the help desk 24 hours a day and 7 days each week. Software updates will certainly be accessible and 24/7 monitoring. You will not need to worry about the parts and labor as they are included.
Training
Quality Recording Solutions will be able to offer web training throughout the warranty period to make certain that you and your team would know how you can use your software.
We always want you to enjoy the experience with the items and we're going to do everything to be sure that you'll be confident in using the tools that you should make it an asset for your agency's daily tasks.
To do this, we may make sure that we're going to offer you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
Throughout the sessions, you and the team will be guided over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice recorder as technology ages. We also provide reconditioned systems which are refurbished to the original performance specifications. You have to call us today to learn more.