Quality Recording Solutions Provide Professional Advice About Radio Recorders In Knoxville, TN
Our principal mission right here at Quality Recording Solutions is to offer a much safer community for everybody and to provide support to public safety specialists. We want to do all these with the usage of customized and friendly services and all of it'll be probable with our updated, affordable and trustworthy voice and data recordings meant for public safety and support agencies situated in the Southeast.
We're offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you may anticipate that we've got everything that the organizations in Augusta, GA.
The History And Culture Of The business
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The company maintained its values over the years and their commitment to the tough work and work balance of their employees.
For all these years, the company has flourished because of these values. We know the nurturing a satisfied and happy team of professionals can bring better quality service and customer relations. We've got more than 4 decades of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. Basically, responders, officials and also telecommunicators know who we're.
The value of the company starts on the culture and personal relationships with the customers. We can provide unparalleled technical and customized customer service while we do what we do well. We will always keep our growth focused and intentional and we will also concentrate on quality.
We've got been giving a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to the present products in the communication centers. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support and parts for longer than 7 years.
You may have a look at our website to learn more about us, our product and the services that we offer. We also enjoy giving back to the folks that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We're providing different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very eager to offer you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also known as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is surely a great leader and he has brought a lot of things on the table to encourage his team members.
The favorite advice that he commonly gives is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the demands of the consumers and he is also the one who deals with our team to make sure that everything can be effectively implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student since he wants to give the best for the buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the business. He is known as a multi-tasker and he guarantees that our technology would be updated and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is inspired in his work since he knows that the playback of a call will help somebody else.
The merchandise:
Eventide
If you need an easy-to-use recording solution that is both dependable and secure, you do not have to go anywhere else because Eventide recording samples will help you. These recorders are really easy to use over the help of MediaWorks software and you may access them on the web or through a desktop application, which would make the Eventide recorder more accessible.
MediaWorks is currently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide could be able to boost their software continually and they can always do this regularly to make sure that they are going to meet the demands of consumers. If you want to know more about MediaWorks, you can read this on the MediaWorks tab to understand its features. You could speak with us if you want a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This can enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that might enable you to connect to your NexLog Recorder. You'll be able to get into this through the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to permit you to make a quick call and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could also enable you to organize groups of connected calls on the saved incidents since every incident will certainly be managed through a devoted tab along with its graphical timeline view. This can be a good way to deal with multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of related media or calls. If you'd like to have an easier time, the incidents might be saved remotely on the source digital logging recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always committed to the products that we deliver and the personal experience as buyers. It's very important to satisfy our clients and we will do everything to make sure that you will be pleased and your units could be correctly installed. We have skilled field engineers that takes pride in their speedy service and product installation in Dothan, AL.
The service department is prepared to take care of your system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you'll be equipped with an expert system.
Service
Quality recordings can offer multiple service agreements in Birmingham, AL to help suit the requirements of the agency. Our offerings typically fall into 3 different categories, but we're going to be able to create a custom maintenance plan that could fit your needs.
Normal
The regular service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You can also expect software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There will be software updates and remote monitoring. With this plan, a service charge could be incurred for on-site service and the customer will have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The software improvements and 24/7 monitoring can also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can offer complimentary web training during the warranty period to be sure that the team could have the knowledge in using the software. We want you to enjoy the usage of our products so we will guarantee that you are going to be confident to make use of these tools. We are going to provide you with on-site training at the time of installation and provide web-training through the first-year warranty and while it's under service contract.
On the sessions, you and the whole team will be guided in the process and discover more about the features of the software. Our principal goal is to help you use the product easily and understand all the features that it may provide.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the telephone recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the main performance specifications. You could contact us to learn more info on the service and purchasing of the refurbished systems.