Quality Recording Solutions Give Very Best Recommends On Radio Recorders In Jackson, Mississippi
The main mission of Quality Recording Solutions is to make the towns a safer place to be, provide support to public safety specialists and also to accomplish these over the best services. We will make it possible by providing you affordable, effective, improvements and dependable voice and data recording samples to public safety and also support agencies in the Southeast.
We already have plenty of experience in servicing police stations, finance institutions, fire stations, 911 centers, government establishments, hospitals and more so you could anticipate that we've got everything that you have to offer the needs of agencies in Albany, GA.
History And Culture Of The corporation
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The organization has always been focused on its core values as well as its devotion to family values. They also consider the tough work and work balance for all their employees because they realize that looking after a happy and satisfied team of professionals can offer them with better service quality and customer relations. We have more than 40 years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you would ask around, responders, officials and telecommunicators know who we are.
The value of the organization will always be on the culture and personal relationships with the consumers. We will offer you the best technical and customized customer service and do what we can. We always keep our growth targeted and intentional and we can concentrate on the quality of the services. We've got been offering a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for these products for at least 7 years.
You could check your website to understand more about this. We've got services and products included there.
We're also known to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by method of giveaways and contributions to festivities.
Service Area
We're serving different businesses in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're very eager to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is an excellent leader indeed. He brought many things on the table that would encourage his team members.
His favorite assistance is: take care of your consumers or someone else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to give the demands of our clients and he is also the one that deals with our team to guarantee that everything can be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to provide fantastic services to consumers.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the company. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running properly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is very dependable and he can inspire others through his work as he understands that a playback will help someone.
The Products:
Eventide
Are you trying to find an easy-to-use recording solution that's secure and trustworthy? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are simple to use with the help of MediaWorks software and you can also access this on the internet or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks may also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can enhance constantly regularly to make certain that they are going to meet the demands of the consumers. When you need to learn more about MediaWorks, you may read this on the MediaWorks tab to find out about its features. If you'd like to have a live demo of the product, you can call us today.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This can actually let the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software needed to connect to the NexLog Recorder. You will be able to gain access to it through your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it is going to include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software allows you to organize groups of related calls into saved incidents. Every incident can always be managed on a devoted tab along with its own graphical timeline view. This will permit you to deal with different incidents in one screen.
Once additional calls are located, they'll be copied through an existing incident and permit you to build-up a complete set of related media or calls. To ensure that it will be easier in the future, incidents can be saved remotely on the source digital logging recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always dedicated to the products that we supply and the personal experience as consumers. Your satisfaction is always important to us and we will do everything to make sure that you are going to be pleased and your units can be installed effectively. We also have skilled field engineers that is very proud of their speedy service and product installation in Dothan, AL.
The service department is prepared to take care of your system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you'll be equipped with a professional system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Montgomery, AL to suit the demands of your agency.
Our common offers are actually divided into 3 groups that's mentioned below, but we will be able to create custom maintenance plans which will fit your needs.
Regular
Standard service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these days or hours, all of the parts and labor could be included. Also, you could anticipate software updates and 24/7 remote monitoring. A service charge can be incurred for any service requested outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There may also be software improvements included and remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customer will be spending money on the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. It will cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring are also included in this. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions can provide complimentary web training during the warranty period to make sure that the team can have the knowledge in using the software. We surely want you to enjoy using our products so we are going to make sure that you would be confident in using these tools. We will offer on-site training at enough time of installation and provide web-training through the 1st year warranty and while it is under service contract.
On these sessions, you and your team will be guided over the procedure and learn the features of the software. Our goal is for you to make use of the product feeling at ease and you completely know the features of the product.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the radio recorder as technology ages.
We even provide reconditioned systems that are refurbished to the original performance specifications. To learn more info about the service, you can contact us right now.