Quality Recording Solutions Provide Us Top Hints Covering Eventide Recorders In Biloxi, MS
Our mission here in Quality Recording Solutions is to make the communities a more secure place, offer support to the public safety professionals and to accomplish these over the best services probable. We can make this probable by giving up-to-date, inexpensive, efficient and dependable voice and data recordings to public safety and support agencies in the Southeast.
We already have lots of experience in servicing police stations, financial institutions, fire stations, 911 centers, government establishments, hospitals and more so you could expect that we've got everything that you have to provide the demands of agencies in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They also pay attention to the difficult work and work balance for the employees. They understand that taking care of a satisfied team of professionals can offer higher quality service and customer relations.
We've got more than forty years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you will ask around the area, responders, officials and telecommunicators will definitely know us.
The value of the corporation actually starts on the culture and personal relationships with clientele. We are going to be able to provide unparalleled technical and individualized customer service while we do what we do. We always kept our growth deliberate and targeted and we're concentrating on quality. We've got been offering a great product line in the Eventide Recording Equipment. Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers. QRS is also assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to give support for these products for 7 years.
You need to check our website to learn more about us, the items that we provide and the services that we offer. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We are supplying services to different agencies situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We're absolutely eager to provide great quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the President and Founding father of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a good leader indeed. He brought a lot of things on the table that would encourage his team members.
His favorite assistance is: take care of your buyers or somebody else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one managing customer experience from initial planning and he makes the surveys to installation as well as training. He is always committed in providing the needs of buyers and he also deals with our team to ensure that everything will be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to be sure that they could provide the requirements of the customers all the time.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the company. He is referred to as a multi-tasker and he guarantees that our technology could be updated and running effectively. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trusted and he is always inspired in his work since he understands that the a playback of a call can undoubtedly help someone else.
The merchandise:
Eventide
Are you trying to find an easy-to-use recording solution that is secure and reliable? You do not need to go anywhere else since the Eventide recordings is what you need.
These recorders are really easy to use through the assistance of MediaWorks software that you may access over the internet or a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks could be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide can enhance continuously regularly to ensure that they will meet the demands of the customers. If you want to find out more about MediaWorks, you can always read it on the MediaWorks tab to know about its capabilities. You can also talk to us if you would like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This will allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will enable you to connect to your NexLog Recorder. You will be able to gain access to this over the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software can even permit you to make a quick call replay and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be a fantastic help to organize groups of connected calls on the saved incidents because every incident will be managed through a dedicated tab together with its graphical timeline view. This can enable you to deal with multiple incidents in one screen.
When the additional calls are actually located, they could be copied in an existing incident and allow you create a complete set of relevant media or calls. If you'd like to have an easier time, the incidents may be saved remotely on the source Call logger.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we are always dedicated to the items that we supply and also your personal experience as clients. It's very important to meet our consumers and we're going to do everything to make sure that you will be pleased and your units could be properly installed. We also have skilled field engineers that are proud of their speedy service and product installation in Lake City, FL.
The service department will definitely be prepared to manage the system along with the professional knowledge that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you will be equipped with a specialist system.
Service
Quality Recording Solutions will provide multiple service agreements in Birmingham, AL to suit the requirements of the agency. Our offerings commonly fall into 3 groups, but we can provide custom maintenance plans that might fit the needs of the consumers.
Normal
The standard agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor would be included and you can anticipate that the software updates and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. There can also be software improvements and remote monitoring. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will suggest that it is going to cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software improvements will become available and 24/7 monitoring. You'll not need to take into account the parts and labor because they are all included.
Training
Quality Recording Solutions can permit you to provide complimentary web training throughout the warranty period to ensure that the team would have the knowledge to make use of the software. We always want you to enjoy this experience with the merchandise so we are going to do everything to make sure that you are confident in using the tools. We're going to ensure that we can provide you with on-site training at time of installation and also provide web-training over the first-year warranty and While it is under service contract.
Throughout the sessions, you and the team could be guided step by step on the features of the software. Our primary goal is to help you go out feeling at ease as you already understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We will offer you with service contracts so you could maintain the performance of your telephone recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the main performance specifications. You will be able to contact us to know more information on the service.