Quality Recording Solutions Give Very Best Hints Covering Digital Logging Recorders In Jacksonville, FL
Our mission at Quality Recording Solutions is to actually provide a safer community for everybody and to support public safety experts. We want to do these over the help of personalized and friendly services. These things will be feasible because of our up-to-date, affordable and dependable voice and data recording solutions meant for public safety and support businesses in the Southeast.
We've got a wide range of experience in assisting and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we've got the best equipment to take care of and offer the needs of companies in Johnson City, TN.
History And Culture Of The company
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The organization has always been centered on its core values and its strong devotion to family values. They always see the difficult work and work balance for the employees since they realize that having a happy and satisfied team of experts can offer better service quality as well as customer relations. We've got more than forty years of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we're.
The value of the company is on the culture and personal relationships with clientele. We can offer the best technical and customized customer service and do what we do best. We keep our growth intentional and targeted and we will also concentrate on quality services more than anything else. We have been providing a fantastic product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers.
QRS is helping legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for at least 7 years.
If you would like to understand more about this, you may always check our website. We've got services and products included there.
We're also proven to give back to the folks that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by strategy for special gifts and contributions to festivities.
Service Location
We are supplying services to different organizations situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We're unquestionably eager to give terrific quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been big fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a terrific and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of advice is: take care of your clients or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and produces surveys to installation and training.
He is committed to meet the demands of the clients to the best of his ability and he always deals with our team to ensure that everything will be appropriately implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can discover more about the needs of the consumers and provide them with the best products and services.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known as a multi-tasker and he guarantees that our technology can be up-to-date and running effectively. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very trusted and he is inspired in his work because he knows that the playback of a call can help somebody else.
The Products:
Eventide
Are you looking for an simple to use recording solution that's secure and reliable? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are really easy to use over the assistance of MediaWorks software that you can access over the internet or a desktop application, which might make the Eventide recorder more accessible.
MediaWorks could also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can improve consistently frequently to make sure that they're going to meet the demands of the consumers. If you want to find out more about MediaWorks, you may read this on the MediaWorks tab to understand its features. You can also talk to us if you want to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could enable you to connect to your NexLog Recorder. You could access it through the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can permit you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could be able to permit you to make a quick call and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may be a good help when organizing groups of associated calls on the saved incidents since every incident will absolutely be managed through a dedicated tab along with its graphical timeline view. This may surely be a great method to control different incidents in one screen.
When additional calls are located, they'll be copied in an existing incident and also allow you to build a complete set of related calls or media. If you'd like this make this easier, incidents might be saved remotely on the source digital logging recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always devoted to the merchandise that we deliver and the personal experience as customers. It's vitally important to satisfy our customers and we will do everything to ensure that you will be pleased and your units could be appropriately installed. We also have skilled field engineers that are proud of their speedy service and product installation in Lake City, FL.
The service department is prepared to take care of your system along with the professional knowledge of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to ensure that you are going to have a specialist system.
Service
Quality recording samples can provide multiple service agreements in Birmingham, AL to help suit the requirements of the agency. Our typical offerings will normally fall into 3 classes, but we can create custom maintenance plans that could fit the needs of the clients.
Normal
The regular service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor will be included. You may also anticipate software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This type of service agreement covers remote support and offers access to the help desk as well. There can be software updates and remote monitoring. With this plan, a service charge could be incurred for on-site service and the customer may have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days each week. The software updates and 24/7 monitoring may also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will offer complimentary web training during the warranty period to make sure that the team will have the knowledge in using the software. We want you to enjoy the usage of our products so we're going to ensure that you are going to be confident to make use of these tools. We are going to provide you with on-site training at enough time of installation and provide web-training throughout the first-year warranty and while it is under service contract.
On the sessions, you and the whole team can be guided in the process and learn about the features of the software. Our principal goal is to actually help you use the product easily and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the telephone recorder as technology ages. We may also provide reconditioned systems that were actually refurbished to the original performance specifications. To know more about this, call us today.