Quality Recording Solutions Offer Very Best Ideas Covering Call Loggers In Montgomery, Alabama
The main mission of Quality Recording Solutions is to make the towns a safer place to be, offer support to public safety professionals and also to attain these over the best services. We might make it probable by giving you inexpensive, effective, updates and reliable voice and data recordings to public safety and also support organizations in the Southeast.
We already have a lot of experience in servicing police stations, financial institutions, fire stations, 911 centers, government facilities, hospitals and more so you can anticipate that we've got everything that you must offer the needs of companies in Columbus, GA.
History And Culture Of The company
Quality Recording Solutions was created in 2000 in Roswell, Georgia. The corporation has long been centered on its core values and its strong devotion to family values. They also consider the tough work and work balance for all their employees since they realize that looking after a happy and fulfilled team of professionals will offer them with better service quality and customer relations. We've got more than 40 years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we're.
The value of the organization is on the culture and personal relationships with clients. We may offer the best individualized and technical customer service while doing what we can do. We always keep our growth targeted and deliberate and we can concentrate on the quality of the services. We have been supplying an excellent product line in the Eventide Recording Equipment.
Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers.
QRS is aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for at least 7 years.
You may check your site to learn more about this. Our products and services may also be found there.
We also give back to our community by means of helping or joining the conference events for the local chapters of APCO and NENA. We will celebrate National Public Safety Telecommunicators Week by honoring the dispatches by method of contributions and special gifts.
Service Area
We are serving different companies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're very eager to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he actually created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a fantastic leader and he was able to bring lots of things on the table which will encourage the team. His favorite piece of advice is: take care of your consumers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is dedicated to his work and he offers the needs of the buyers. He is also the one that guarantees that everything will be effectively implemented.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to be sure that they could provide the needs of the consumers at all times.
Mark Maier
Mark is absolutely our fearless Service Manager and he is the patient backbone of the organization.
He is also an impressive multi-tasker and he keeps our technology up to date and ensure that everything runs perfectly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he knows that the playback of a call can help somebody.
Our Products:
Eventide
Do you want to look for a secure, dependable and easy to use recording solution? You don't have to look elsewhere because the Eventide recording solution is what you are trying to find!
These recorders are extremely simple to use through the MediaWorks software and it could be accessed over the web or desktop application, which may make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide increases its software regularly to help meet the demands of the customers and also the QRS will keep the system up-to-date.
To learn more about MediaWorks, you could read it on the MediaWorks tab to understand about the capabilities of this software. You can call us now if you really need to set up a live demo of the product and we're going to show how will help you.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can definitely allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may hook you up to your NexLog Recorder. You will be able to access it over the web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software might also permit you to make quick call browsing and replay and it may include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software allows you to organize groups of linked calls into saved incidents. Every incident can then be managed on a dedicated tab along with its very own graphical timeline view. This can allow you to handle multiple incidents in one screen.
When the additional calls are located already, they are going to surely be copied through an existing incident and allow you to build-up a complete set of appropriate media or calls. To make sure that it will be easier in the future, incidents can be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the merchandise that we deliver and also the personal experience as customers. We always consider your satisfaction more than anything and we will do anything to ensure that you would be pleased with our products.
We have skilled engineers which are very professional and they provide fantastic service and product installation in Waycross, GA.
We have service departments that are already prepared to manage the system together with the professional expertise of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to make certain that you could have a specialist system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Meridian, MS to suit the demands of the agency. Our offerings frequently fall into 3 groups, but we can offer custom maintenance plans which could fit the requirements of consumers.
Normal
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you could also expect software improvements and 24/7 remote monitoring and the service can be charged outside of the company hours.
Telephone/Remote
This service agreement will surely cover remote support and offer access to the help desk. There will also be software updates and remote monitoring. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would show that it is going to cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software improvements may be available and 24/7 monitoring. You are going to not need to think about the parts and labor since they are all included.
Training
Quality Recording Solutions could be able to give complimentary web training throughout the warranty period to ensure that your team may have the knowledge to use the software. We always want you to enjoy this experience with the products so we're going to do everything to make sure that you're confident in using the tools. We're going to also make sure that we can provide on-site training at enough time of installation and offer web-training on the first-year warranty and while it is under service contract.
Through the sessions, you and the team will be guided step by step on the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of telephone recorders as technology ages. To find out more about this, you may call us directly.