Quality Recording Solutions Provide You Very Best Tips About Radio Recorders In Murfreesboro, TN
Our principal mission right here at Quality Recording Solutions is to offer a more secure community for everyone and to provide support to public safety professionals. We want to do all these with the usage of individualized and friendly services and all of it is going to be feasible with our updated, affordable and dependable voice and data recordings meant for public safety and support agencies situated in the Southeast.
We're giving our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you may anticipate that we have everything that the businesses in Jacksonville, FL.
History And Culture Of The organization
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The company has always been focused on its core values and its strong devotion to family values. They also consider the tough work and work balance for all their employees as they know that nurturing a happy and fulfilled team of experts can offer them with better service quality and customer relations. We already have over forty years of experience in this market and we also have team members that are trusted and beloved leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we are.
The value of the business will always be on the culture and personal relationships with the clientele. We can provide the best individualized and technical customer service while doing what we can do. We're going to always keep our growth deliberate and targeted and we are going to concentrate on the quality of the services as well. We have been providing the best product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers.
QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for these products for no less than 7 years.
You may check your website to learn more about this. Our services and products might also be found there.
We're also proven to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the honoring of dispatches by strategy for special gifts and contributions to festivities.
Service Location
We offer services to various businesses positioned in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John absolutely leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of assistance that John usually says is: take care of your customers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to provide the demands of our buyers and he is also the one that deals with our team to ensure that everything will be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even if he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to provide great services to clients.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the business.
He is an impressive multi-tasker and he always keeps our technology updated and make certain that they're running effectively. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work because he sees that he will help other individuals.
Our Products:
Eventide
Do you want to find a recording solution that's simple to use, secure and reliable? You do not have to look elsewhere because Eventide recordings is what you're searching for.
These recorders are incredibly simple to use over the MediaWorks software and it could be accessed through the web or desktop application, which could make the telephone and radio logger more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide improves its software regularly to help meet the demands of the consumers and also the QRS will keep the system up-to-date.
To learn more about MediaWorks, you can read it on the MediaWorks tab to find out about the capabilities of this software. You may call us today if you'd like to set up a live demo of the product and we will show you what it could do.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This will allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could connect you to your NexLog Recorder. You are going to be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browsing and this could include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software may help you organize groups of connected calls. Every incident will be managed through a focused tab along with its graphical timeline view. This may help you manage multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and allow you to create a complete set of appropriate calls or media.
If you'd like to make sure that it is going to be easier, incidents can be saved remotely on the source 911 recorder.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always committed to the products that we supply and the personal experience as clients. It's essential to meet our customers and we are going to do our best to do everything to ensure that you'd be pleased and your units can be installed. We also have skilled field engineers which are proud of their speedy service and product installation in Lake City, FL.
The service department will invariably be prepared to take care of the system along with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you'll be equipped with a specialist system.
Service
Quality Recording Solutions can certainly provide multiples of service agreements in Hattiesburg, MS to suit the demands of your agency.
Our common offers are actually divided into 3 classes that's mentioned below, but we are going to be able to create custom maintenance plans that could fit your needs.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor will be included. You should also expect software improvements and 24/7 remote monitoring. A service charge will be incurred for any service asked for outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There will be some software improvements included as well as remote monitoring. With this plan, a service charge can be incurred for on-site service and the customers will pay for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. It is going to cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring will also be included on the premium package. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solution will provide you with the best web training during the warranty period. This may make sure that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the items and we're going to do everything to make sure that you are going to be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we are going to offer on-site training at enough time of the installation and we might also offer web-training on the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice recorder as technology ages. We may even offer you reconditioned systems that were refurbished to the original performance specifications. You must call us right now to learn more.