QRS (Quality Recording Solutions) Give You Good Info About Voice Recorders In Macon, GA
Our mission at Quality Recording Solutions is to actually offer a much safer community for everyone and to support public safety specialists. We wish to do these over the help of personalized and friendly services. These things will be feasible due to our updated, affordable and trustworthy voice and data recording samples meant for public safety and support organizations in the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we have the best equipment to handle and offer the needs of organizations in Columbus, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They also pay attention to the hard work and work balance for the employees. They understand that nurturing a satisfied team of experts can provide higher quality service and customer relations.
We've got over 4 decades of experience in this industry and we have team members that are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we're.
The value of the company begins on the culture and personal relationships with clients. We are going to be able to provide unparalleled technical and personalized customer service while we do what we do. We always keep our growth focused and deliberate and we're going to be concentrating on quality. We've got been giving a stellar product line in the Eventide Recording Equipment. Our latest solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support for the products for 7 years.
You can always check our website to understand more about us, our products and services. We also enjoy giving back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by remembering the dispatchers with our giveaways and contributions to festivities.
Service Area
We serve several companies in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We are already excited to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a great leader indeed. He brought many things on the table that might encourage his team members.
His favorite advice is: take care of your buyers or someone else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is devoted to his work and he offers the needs of the buyers. He is also the one that guarantees that everything could be appropriately implemented.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all the time because he can easily know and offer the requirements of the clients.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is updated and running efficiently. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very dependable and he is inspired in his work since he knows that the playback of a call can help somebody else.
The merchandise:
Eventide
Are you looking for an simple to use recording solution that is secure and trustworthy? You do not have to go elsewhere since the Eventide recordings is what you need.
These recorders are really easy to use over the help of MediaWorks software that you can access on the internet or a desktop application, which may make the Eventide recorder more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide can enhance continuously frequently to ensure that they're going to meet the demands of the consumers. If you want to find out more about MediaWorks, you may always read it on the MediaWorks tab to understand about its capabilities. You could also talk to us if you want to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support stadnards-compliant NG911 event logging web service which could enable other NG911 to deposit and get data like geo-location and call routing logs. This will actually enable the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software required to connect to the NexLog Recorder. You may access this over the web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also permit you to make quick call browsing and replay and it can include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software allows you to organize groups of related calls into saved incidents. Every incident can invariably be managed on a focused tab along with its own graphical timeline view. This may permit you to deal with different incidents in one screen.
If the additional calls are already located, they will be copied immediately through an existing incident and allow you to build-up a complete set of related media or calls. To make certain that it is going to be easier, incidents can invariably be remotely saved on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the items that we deliver and also the personal experience of our consumers. We always consider your satisfaction more than anything and we're going to do anything to be sure that you'll be pleased with our products.
We have skilled engineers which are very professional and they offer great service and product installation in Florence, AL.
We currently have service departments which are prepared to deal with the system along with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we can combine our efforts with you to be sure that you could get a specialist system.
Service
Quality Recording Solutions may offer the multiple service agreements in Jackson, MS to suit the requirements of the agency. Our offerings will usually fall into 3 classes, but we will offer custom maintenance plans which will fit the requirements of the buyers.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor could be included and you can expect that the software improvements and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This service agreement will unquestionably cover remote support and offer access to the help desk. There can also be software updates and remote monitoring. With this plan, a service charge will only be incurred for on-site service and the customer will require to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will show that it is going to cover all the service and offer full access to the help desk 24 hours a day and 7 days a week. Software improvements will become available and 24/7 monitoring. You will not have to think about the parts and labor as they are included.
Training
Quality Recording Solutions will be able to offer complimentary web training through the warranty period to be sure that your team could have the knowledge to make use of the software. We're going to want you to enjoy the experience with the merchandise so we're going to do everything to be sure that you will be confident when you are using the tools. We're going to also make sure that we can provide on-site training at the time of installation and offer web-training on the first-year warranty and while it's under service contract.
Throughout the sessions, you and your team could be guided step by step through the features of the software. Our goal is to help you learn everything that you need to find out about the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also provide service contracts to maintain the performance of the voice logger as technology ages.
We even provide reconditioned systems that are refurbished to the main performance specifications. You are going to be able to contact us to know more info on the service.