QRS (Quality Recording Solutions) Give Professional Suggestions On Call Loggers In Biloxi, Mississippi
Our mission here at Quality Recording Solutions is to help to make the towns a safer place, support the public safety professionals and to attain all this through customized and friendly services. We will make it possible by giving updated, reliable, inexpensive and efficient voice and data recordings to all the public safety and support agencies found at the Southeast.
We've got a lot of experience in helping and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you may anticipate that we have the right equipment to give the requirements of any organizations in Augusta, GA.
The History And Culture Of The corporation
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The corporation has preserved all its core values and provided work balance for all its employees.
For all these years, the organization has flourished because of these values. We understand the taking care of a fulfilled and happy team of professionals can bring higher quality service and customer relations. We've got over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. Generally, responders, officials and also telecommunicators know who we're.
The value of the corporation begins on the culture and personal relationships with the consumers. We can absolutely offer unparalleled technical and personalized customer service while we are providing what we do. We have always kept our growth targeted and intentional and we are always focusing on quality above all else.
We've got been providing a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the current products in the communication centers. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also provide support and parts for longer than 7 years.
You can always check our website to learn more about us and our products and services. We can also enjoy giving back to the individuals that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We're offering our services to different companies positioned in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We're undoubtedly eager to provide great quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John absolutely leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John commonly says is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience originating from the initial planning and creates surveys to installation and training.
He is very devoted to meet the needs of the consumers with the best ability that he can muster and he deals with our team to make sure that everything can be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to be sure that product offerings at QRS will always meet the needs of our consumers.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always makes sure that our technology is up-to-date and running appropriately.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is dependable and he is very inspired in the work he was in since he already recognizes that a playback might help somebody else.
The items:
Eventide
Are you trying to find an simple to use recording solution that's secure and reliable? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are simple to use with the help of MediaWorks software and you may also access this online or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is improving constantly on a regular basis to be sure that they can meet the demands of the customers. If you would like to understand more about MediaWorks, you could always read it on the MediaWorks tab to know more of its features. You could also talk to us if you'd like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This can enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might hook you up to your NexLog Recorder. You are going to be able to access this through the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software will help you organize groups of connected calls. Every incident could be managed through a dedicated tab together with its graphical timeline view. This may enable you to manage multiple incidents in just one screen. When additional calls are already located, they will be copied in an existing incident and allow you to develop a complete set of appropriate calls or media.
If you want to make certain that it will be easier, incidents might be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are dedicated to the products that we are delivering and also the personal experience as buyers. It's important to meet our customers and we will do our best to do everything to be sure that you would be pleased and your units will be installed. We also have skilled field engineers that are proud of their speedy service and product installation in Rome, GA.
The service department will always be prepared to take care of the system along with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you are going to be equipped with a professional system.
Service
Quality recordings can provide multiple service agreements in Biloxi, MS to help suit the needs of the agency. Our offers typically fall into 3 categories, but we may make custom maintenance plans based on your needs.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You could expect software updates and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There can be some software improvements and remote monitoring. With this plan, a service charge could be incurred for on-site service and the customer may have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days each week. The software updates can also be available. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solution will provide you with the best web training over the warranty period. This will make certain that you and your team can use the software to its full potential.
We always want you to enjoy the experience with the products and we're going to do everything to be sure that you are going to be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we can make sure that we're going to provide you with on-site training at time of installation and we provide web-training through the first-year warranty and while under service contract.
Throughout the sessions, you and the team could be guided through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also provide service contracts to maintain the performance of the voice logger as technology ages.
We even provide reconditioned systems which are refurbished to the main performance specifications. To learn more info about the service, you could contact us today.