QRS (Quality Recording Solutions) Give You Very Best Guidelines On Telephone Recorders In Biloxi, MS
Our mission at Quality Recording Solutions is to actually offer a safer community for everybody and to support public safety professionals. We would like to do these through individualized and friendly services. These things can be probable because of our up to date, inexpensive and trustworthy voice and data recording solutions meant for public safety and support companies in the Southeast.
We've got a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to deal with and offer the demands of businesses in Columbus, GA.
History And Culture Of The organization
Quality Recording Solutions was created in 2000 in Roswell, Georgia. The organization has long been focused on its core values as well as its devotion to family values. They also consider the tough work and work balance for all their employees as they realize that taking care of a happy and satisfied team of experts can offer them with better service quality and customer relations. We already have over forty years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we are.
The value of the business will always be on the culture and personal relationships with the clients. We may offer the best individualized and technical customer service while doing what we can do. We keep our growth deliberate and targeted and we're going to also concentrate on quality services above all else. We have been supplying an incredible product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers.
As of at this time, QRS is aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for all these products for a minimum of 7 years.
You can check your site to learn more about this. Our products and services are all there so you could check it out.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by method of giveaways and contributions to festivities.
Service Location
We are currently providing services to various businesses located in Georgia and Alabama and we're continuously expanding towards Florida, Tennessee and Mississippi. We are definitely eager to give great quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founding father of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also known as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has long been a huge fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is absolutely a fantastic leader and he has brought plenty of things on the table to encourage his team members.
His favorite assistance is: take care of your clients or somebody else will!
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was recognized to handle customer experience from the initial planning and also produces surveys to installation and training. He is very dedicated to what he is doing and he provide the needs of the customers and also the one who deals with our team to ensure that everything can be implemented effectively.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all enough time as he can effortlessly know and provide the needs of the clients.
Mark Maier
Mark is unquestionably our fearless Service Manager and he is the patient backbone of the corporation.
He is also an impressive multi-tasker and he keeps our technology up-to-date and make certain that everything runs perfectly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is trustworthy and he is always inspired in his work as he understands that he may help other people.
The merchandise:
Eventide
If you'd like to locate an easy to use recording solution that is secure and trustworthy, you don't need to go elsewhere since Eventide recordings is here to help you. These recorders are really simple to use with the help of MediaWorks software and you could access them on the web or through a desktop application, which would make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can enhance their software continuously and they can do this frequently to be sure that they can meet the demands of the buyers. If you would like to learn more about MediaWorks, you can read this on the MediaWorks tab to learn more of its capabilities. You could speak with us if you'd like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also get data like geo-location and call routing logs. This can allow the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that would connect you to your NexLog Recorder is MediaWorks. You'll be able to get into this over the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software might also allow you to make quick call replay and browsing and this will also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software will help you organize groups of related calls. All incidents could be managed with a committed tab along with a graphical timeline view. This can allow you to control multiple incidents in just one screen. When the additional calls are located, they would be copied in an existing incident and allow you to make a complete set of appropriate calls or media.
If you want to be sure that it will be easier, incidents could be saved remotely on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always devoted to the merchandise that we supply and the personal experience as buyers. It is important to meet our customers and we're going to do our best to do everything to be sure that you'd be pleased and your units can be installed. We've got skilled field engineers that takes pride in their speedy service and product installation in Dothan, AL.
The service department will undoubtedly be prepared to handle the system along with the professional expertise that our team has to offer. By the installation of the new wiring and repairing existing installations, our team can team up with you to make sure that you'll have a professional system.
Service
Quality Recording Solutions will be able to give multiple service agreements in Montgomery, AL to suit the requirements of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that might fit your needs.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor could be included. You could even anticipate software updates and 24/7 remote monitoring. A service charge will be incurred for any service asked for outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There may also be software improvements included and remote monitoring. With this plan, a service charge will be incurred for on-site service and the buyers will pay for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. This can cover all service and full access to our help desk 24 hours a day and 7 days per week. Software updates and also 24/7 monitoring could be included. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solution will offer you with the best web training throughout the warranty period. This may make certain that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the items and we are going to do everything to make certain that you are going to be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we may make sure that we are going to provide you with on-site training at time of installation and we offer web-training through the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We could also provide service contracts to maintain the performance of the radio recorder as technology ages.
We even offer reconditioned systems which are refurbished to the main performance specifications. To learn more info about the service, you could contact us right now.