QRS (Quality Recording Solutions) Give Professional Recommends Covering Radio Recorders In Jacksonville, Florida
The primary mission of Quality Recording Solutions is to make the neighborhoods a safer place to be, provide support to public safety professionals and also to attain these through the best services. We may make it probable by giving you inexpensive, effective, updates and trustworthy voice and data recordings to public safety and also support agencies in the Southeast.
We have tons of experience in assisting 911 centers, police stations, fire stations, financial institutions, hospitals, government establishments and more so you can already expect that we have everything to provide the demands of companies in Johnson City, TN.
History And Culture Of The company
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The company has long been centered on its core values and its strong devotion to family values. They also consider the tough work and work balance for all their employees since they know that nurturing a happy and fulfilled team of professionals can provide them with better service quality and customer relations. We've got more than 40 years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you'd ask around, responders, officials and telecommunicators know who we're.
The value of the organization will always be on the culture and personal relationships with the customers. We can offer the best technical and personalized customer service and do what we do best. We always keep our growth targeted and deliberate and we can concentrate on the quality of the services. We have been providing a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers.
As of at this time, QRS is aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for all these products for at least 7 years.
If you'd like to find out more about this, you could check our website. Our products and services are all there so you may check it out.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by strategy for giveaways and contributions to festivities.
Service Area
We serve several businesses in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We are very eager to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John unquestionably leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John usually says is: take care of your customers or someone else will!
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was proven to handle customer experience from the initial planning and also produces surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very devoted to his work and he offers the requirements of the consumers.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make certain that they could provide the requirements of the customers at all times.
Mark Maier
Mark has always been known as a fearless Service Manager and the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is updated and running appropriately.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is trustworthy and he is very inspired in the work he was in because he already understands that a playback might help someone else.
The items:
Eventide
If you would like to discover an easy to use recording solution that is secure and reliable, you don't need to go elsewhere since Eventide recordings is here to help you. These recorders are extremely easy to use if you could use MediaWorks software and they are accessible on the web or through the desktop application, which may make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software continually and they do this regularly to make certain that they could meet the demands of clients. If you want to learn more about MediaWorks, you could read this on the MediaWorks tab to learn more of its capabilities. If you'd like a live demo of the product, you could speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This will enable the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that may connect you to your NexLog Recorder is MediaWorks. You can access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software may also enable you to make quick call replay and browsing and this can also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of related calls on the saved incidents. All incidents can be managed with a devoted tab together with a graphical timeline view. This will help you manage multiple incidents in one screen. When the additional calls are located, they would be copied in an existing incident and allow you to make a complete set of relevant calls or media.
If you want to make certain that it'll be easier, incidents may be saved remotely on the source digital logging recorder.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and the personal experience of consumers. We always consider your satisfaction more than anything and we will do anything to make sure that you'll be pleased with our products.
We have the best engineers that will offer fantastic service and product installation in Rome, GA.
We currently have service departments that are prepared to manage the system along with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we are going to combine our efforts with you to guarantee that you'll have an expert system.
Service
Quality recording samples can provide multiple service agreements in Biloxi, MS to help suit the needs of the agency. Our typical offerings will usually fall into 3 groups, but we can create custom maintenance plans that might fit the needs of the consumers.
Regular
The regular service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor could be included. You may expect software improvements and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There can be software updates and remote monitoring. For this plan, there can be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days a week. The Software improvements could be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will be able to provide complimentary web training over the warranty period to ensure that your team may have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the merchandise so we will ensure that you are confident in using the tools. We are going to ensure that we can offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it is under service contract.
During the sessions, you and your team could be guided step by step over the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of radio recorders as technology ages. To understand more about this, you can call us directly.