Quality Recording Solutions Give Best Suggestions About 911 Recorders In Jackson, Mississippi
Our mission here in Quality Recording Solutions is to make the neighborhoods a more secure place, provide support to the public safety experts and to attain these over the best services probable. We might make it possible by giving you affordable, effective, improvements and reliable voice and data recordings to public safety and also support agencies in the Southeast.
We've got plenty of experience in helping and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you could anticipate that we have the proper equipment to give the needs of any organizations in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The organization always followed its values and their strong devotion to family.
They pay attention to the difficult work and work balance of their employees. They fully understand that looking after a happy and satisfied team of professionals can give them higher quality service and customer relations so they have always been focusing on this aspect.
We have more than 40 years of experience in this industry and we've got team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the business starts on the culture and personal relationships with clientele. We will be able to offer unparalleled technical and individualized customer service while we do what we do. We always kept our growth deliberate and targeted and we are focusing on quality. We have been providing a fantastic product line in the Eventide Recording Equipment. Our solutions are presently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers. QRS may even support legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You must check our website to learn more about us, the products that we offer and the services that we provide. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We are supplying services to different companies situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We are undoubtedly excited to offer wonderful quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also known as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is an excellent leader indeed. He brought a lot of things on the table that could encourage his team members.
His favorite assistance is: take care of your clients or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience originating from the initial planning and creates surveys to installation and training.
He is very devoted to meet the requirements of the consumers with the best ability that he can muster and he manages our team to make sure that everything can be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will always meet the needs of our buyers.
Mark Maier
Mark is absolutely our fearless Service Manager and he is the patient backbone of the corporation.
He is an impressive multi-tasker and he always keeps our technology up-to-date and be sure that they are running efficiently. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is reliable and he is always inspired in his work as he sees that he can help other folks.
The merchandise:
Eventide
Do you wish to look for an simple to use recording solution that is both reliable and secure? You do not have to go elsewhere because the Eventide recording solutions is what you need.
These recorders are really simple to use through the assistance of MediaWorks software that you can access through the internet or a desktop application, which may make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide is improving continually on a regular basis to make certain that they can meet the demands of the consumers. If you want to understand more about MediaWorks, you may read this on the MediaWorks tab to find out about its features. If you'd like to have a live demo of the product, you can call us at this time.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also get data like geo-location and call routing logs. This can enable the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will connect you to your NexLog Recorder. You could access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browsing and this would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of related calls when it comes to the saved incidents. All incidents may be managed with a focused tab together with a graphical timeline view. This can permit you to handle multiple incidents in one screen. When the additional calls are located, they would be copied in an existing incident and allow you to make a complete set of related calls or media.
If you want to ensure that it will be easier, incidents may be saved remotely on the source 911 recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're devoted to the products that we are delivering and also the personal experience as consumers. It is very important to satisfy our consumers and we will do everything to ensure that you will be pleased and your units could be appropriately installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Valdosta, GA.
The service department will undoubtedly be prepared to take care of the system together with the professional knowledge that our team has to provide. By the installation of the new wiring and repairing existing installations, our team can team up with you to be sure that you will have an expert system.
Service
Quality recordings may offer multiple service agreements in Meridian, MS to help suit the demands of the agency. Our offerings usually fall into 3 different categories, but we're going to be able to create a custom maintenance plan that might fit your needs.
Standard
The regular service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor can be included. You can expect software improvements and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There could be software updates and remote monitoring. For this plan, there will be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement could be a full extension of the first year warranty. It means that it's going to cover the service and full access to the help desk 24 hours a day and 7 days a week. The Software improvements could be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will be able to allow you to offer complimentary web training throughout the warranty period to be sure that the team will be knowledgeable to use the software. We are going to want you to enjoy the experience with the products so we're going to do everything to be sure that you are going to be confident when you are using the tools. We are going to also be sure that we can provide on-site training at enough time of installation and offer web-training on the first-year warranty and while it's under service contract.
Over the sessions, you and your team might be guided step by step over the features of the software. Our goal is to help you learn everything that you must discover more about the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can provide you with service contracts so you could maintain the performance of your voice logger as technology ages.
We will even offer reconditioned systems which are actually refurbished to the original performance specifications. You can contact us to learn more info on the service and purchasing of the refurbished systems.