Quality Recording Solutions Give Very Best Tips About Voice Loggers In Murfreesboro, TN
Our mission at Quality Recording Solutions is to actually provide a much safer community for everybody and to support public safety experts. We wish to do these with the aid of personalized and friendly services. All of these could be probable through our updated, trustworthy and affordable voice and data recordings for all the public safety and support companies located at the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we've got the best equipment to manage and provide the requirements of agencies in Atlanta, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.
They pay attention to the hard work and work balance of their employees. They fully understand that nurturing a happy and satisfied team of specialists can give them higher quality service and customer relations so they've got always been centering on this aspect.
We have more than 40 years of experience in this industry and we have team members which are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the business actually begins on the culture and personal relationships with the clientele. We can surely provide unparalleled technical and individualized customer service while we are doing what we do. We always keep our growth focused and intentional and we are going to be centering on quality. We have been offering an excellent product line in the Eventide Recording Equipment. Our present solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS is also assisting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for over 7 years.
You should check our website to understand more about us, the merchandise that we provide and the services that we provide. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We are supplying services to different agencies situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We are certainly eager to offer wonderful quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a terrific and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of advice is: take care of your buyers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and creates surveys to installation and training.
He is very dedicated to meet the requirements of the consumers with the best ability that he can muster and he manages our team to be sure that everything will be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can discover more about the demands of the buyers and provide them with the best services and products.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is a multi-tasker and he always guarantees that our technology will be updated and efficiently running. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is inspired in his work since he recognizes that the playback of a call will help somebody else.
Our Products:
Eventide
Do you want to find a recording solution that's easy to use, secure and trustworthy? You don't have to look elsewhere because Eventide recording samples is what you're looking for.
These recorders are incredibly easy to use through the MediaWorks software and it may be accessed over the web or desktop application, which could make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the customers and we are QRS will keep your system updated.
To learn more about MediaWorks, you can always read it on the MediaWorks tab to find out about the capabilities of this software. You can call us now if you will need to set up a live demo of the product and we are going to show how may help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This service will be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which could hook you up to your NexLog Recorder. You could access this through your web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay quickly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software can even allow you to organize groups of linked calls to saved incidents. Every incident would actually be accessible for management on a focused tab along with a graphical timeline view. This will allow you to handle different incidents in one screen.
When the additional calls are located already, they are going to surely be copied through an existing incident and allow you to build-up a complete set of related media or calls. To ensure that it is going to be easier, incidents can always be remotely saved on the source digital logging recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the items that we supply and also the personal experience as consumers. We consider your satisfaction above all else and we're going to do everything to make sure that you'll be pleased and your units could be installed.
We surely have the best and the most skilled engineers that could offer wonderful service and product installation in Tuscaloosa, AL.
We've got service departments that are already ready to deal with the system along with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we will combine our efforts with you to ensure that you'll have a specialist system.
Service
Quality recording solutions may offer multiple service agreements in Montgomery, AL to help suit the requirements of the agency. Our typical offerings will generally fall into 3 categories, but we can create custom maintenance plans that would fit the needs of the buyers.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor will be included. You could expect software updates and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There could be software improvements and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customer could have to pay money for the parts.
Premium
The premium service agreement can be a full extension of the first year warranty. It means that it'll cover the service and full access to the help desk 24 hours a day and 7 days every week. The software updates can also be available. You are going to not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can be able to give web training throughout the warranty period to make certain that you and your team would know how you can use your software.
We always want you to enjoy the experience with the items and we will do everything to make certain that you will be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To do this, we will make sure that we're going to provide you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step over the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the consumers to help maintain the performance of their voice recorder as technology ages. You may also call us to understand more about this.