Quality Recording Solutions Give Us Very Best Help Covering 911 Recorders In Knoxville, Tennessee
Our mission here at Quality Recording Solutions is to offer a much safer community for all and to help support public safety experts. We wish to attain all these through individualized and friendly services. All of these can be possible with our up to date, trustworthy and inexpensive voice and data recordings for public safety and support agencies in the Southeast.
We have a wide range of experience in assisting and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we have the best equipment to deal with and offer the demands of companies in Cookeville, TN.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They also pay attention to the hard work and also work balance of their employees. They fully realize that taking care of a happy and fulfilled team of professionals may help bring better quality service and customer relations so they've got been concentrating on this aspect.
We've got over 4 decades of experience in this industry and we've got team members which are beloved and trusted leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will absolutely know us.
The value of the company begins on the culture and personal relationships with consumers. We can definitely offer unparalleled technical and personalized customer service while we are doing what we do. We always kept our growth intentional and targeted and we're centering on quality. We've got been supplying a great product line in the Eventide Recording Equipment. Our solutions are currently giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers. QRS will even support legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also provide support for the products for 7 years.
You could check out our website to understand more about us, our product and the services that we offer. We also enjoy giving back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our special gifts and contributions to festivities.
Service Area
We are serving different agencies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are very excited to share and offer our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he created QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John definitely leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of assistance that John typically says is: take care of your consumers or someone else will!
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was recognized to handle customer experience from the initial planning and also makes surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very committed to his work and he offers the needs of the consumers.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make sure that they can provide the needs of the clients at all times.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the organization. He is known for being a multi-tasker and he always makes sure that our technology is up to date and running effectively. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very dependable and he is inspired in his work because he understands that the playback of a call will help somebody else.
The Products:
Eventide
Are you trying to find an simple to use recording solution that is secure and reliable? You don't have to go elsewhere because the Eventide recordings is what you need.
These recorders are really easy to use through the help of MediaWorks software that you may access on the internet or a desktop application, which may make the telephone and radio logger more accessible.
MediaWorks might also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can improve continually regularly to be sure that they will meet the demands of the consumers. If you'd like to learn more about MediaWorks, you may always read it on the MediaWorks tab to find out about its capabilities. You may unquestionably talk to us if you would like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This may allow the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may connect you to your NexLog Recorder. You will be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this may include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of associated calls with regards to the saved incidents. Every incident will be managed through a devoted tab along with its graphical timeline view. This may help you deal with multiple incidents in one screen. When the additional calls are located, they'd be copied in an existing incident and allow you to make a complete set of appropriate calls or media.
If you'd like to make sure that it will be easier, incidents can be saved remotely on the source 911 recorder.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the merchandise that we deliver and also the personal experience of our consumers. We always consider your satisfaction more than anything and we're going to do anything to make certain that you would be pleased with our products.
We have skilled engineers that are very professional and they provide terrific service and product installation in Athens, GA.
We've got service departments which are already prepared to handle the system along with the professional expertise of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to make sure that you could have a specialist system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Murfreesboro, TN to suit the needs of the agency. Our offerings typically fall into 3 categories, but we can offer custom maintenance plans that would fit the needs of the clients.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor will be included and you can expect that the software improvements and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You must realize that software updates and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will need to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will mean that it's going to cover all the service and offer full access to the help desk 24 hours a day and 7 days a week. Software improvements might be available and 24/7 monitoring. You will not need to take into consideration the parts and labor because they are all included.
Training
Quality Recording Solutions can enable you to provide complimentary web training over the warranty period to be sure that the team would have the knowledge to use the software. We are going to want you to enjoy the experience with the products so we will do everything to be sure that you'll be confident when you are using the tools. We will also be sure that we may offer on-site training at enough time of installation and offer web-training on the first-year warranty and while it's under service contract.
Throughout the sessions, you and your team could be guided step by step over the features of the software. Our main goal is to help you go out feeling at ease because you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the radio recorder as technology ages. We may also provide reconditioned systems that were actually refurbished to the main performance specifications. To learn more about this, call us today.