QRS (Quality Recording Solutions) Offer Professional Advice Covering Telephone Recorders In Atlanta, GA
Our mission right here at Quality Recording Solutions is to offer a safe community to all and to offer support to public safety experts. We want to do all these with the use of customized and friendly services and all of it'll be probable with our updated, affordable and trustworthy voice and data recordings meant for public safety and support businesses situated in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you may expect that we already have the tools to take care of businesses in Tallahassee, FL.
History And Culture Of The business
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The organization has always been centered on its core values and its strong devotion to family values. They also consider the tough work and work balance for all their employees because they know that looking after a happy and satisfied team of experts can provide them with better service quality and customer relations. We have more than 4 decades of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we're.
The value of the organization is actually on the culture and personal relationships with our customers. We can offer the best technical and individualized customer service and do what we do best. We keep our growth intentional and targeted and we are going to also focus on quality services above all else. We have been giving an incredible product line in the Eventide Recording Equipment.
Our solutions include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for a minimum of 7 years.
If you want to find out more about this, you could check our website. Our products and services might also be found there.
We're also proven to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We are going to celebrate National Public Safety Telecommunicators Week by praising the dispatches by method of contributions and special gifts.
Service Area
We serve different companies in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We're very eager to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of advice is: take care of your clients or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very committed to his work and he offers the requirements of the clients.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to be sure that they can provide the demands of the customers at all times.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the company. He is known for being a multi-tasker and he always makes sure that our technology is up to date and running effectively. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely dependable and he is always inspired in his work since he sees that the a playback of a call can definitely help somebody else.
The Products:
Eventide
If you want an easy-to-use recording solution that's both trusted and secure, you do not have to go anywhere else because Eventide recordings may help you. These recorders are really easy to use with the aid of MediaWorks software and you could access them on the web or through a desktop application, which would make the Eventide recorder more accessible.
MediaWorks is currently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software continuously and they do this regularly to make certain that they can meet the demands of buyers. If you'd like to know more about MediaWorks, you can always read it on the MediaWorks tab to learn more of its features. You could speak with us if you'd like a live demo of the product as well.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This kind of service may also permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which could hook you up to your NexLog Recorder. You can access this through the web browser and in your secure network or also through your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks can permit you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can also enable you to make quick call browsing and replay and it may include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software enables you to organize groups of connected calls into saved incidents. Every incident can then be managed on a dedicated tab along with its very own graphical timeline view. This can enable you to handle different incidents in one screen.
When the additional calls are located already, they are going to surely be copied through an existing incident and allow you to build-up a complete set of relevant media or calls. To ensure that it would be easier in the foreseeable future, incidents could be saved remotely on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the merchandise that we deliver and the personal experience as customers. We pay attention to your satisfaction and we will do everything to guarantee that you'll be pleased and your units could be installed. We've got skilled engineers who are proud of their terrific service and product installation in Athens, GA.
We even have service departments that are ready to deal with your system along with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we are going to combine our efforts to ensure that you may have a professional system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Murfreesboro, TN to help suit the requirements of the agency. Our typical offerings will usually fall into 3 groups, but we can create custom maintenance plans that will fit the requirements of the buyers.
Normal
The normal service agreement would actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor will be included. You could also expect software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There could be software improvements and remote monitoring. In this type of plan, a service charge will be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days each week. The Software updates can be available as well as 24/7 monitoring. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions could be able to provide complimentary web training during the warranty period to ensure that your team may have the knowledge to make use of the software. We're going to want you to enjoy the experience with the items so we're going to do everything to make sure that you'll be confident when you are using the tools. We will make certain that we can offer you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it is under service contract.
During these sessions, you and your team will be guided step by step through the features of the software. Our principal goal is to help you go out feeling at ease since you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of radio recorders as technology ages. To find out more about this, you could call us directly.