Quality Recording Solutions Provide Us Excellent Ideas Covering Telephone Recorders In Jackson, MS
Our mission right here at Quality Recording Solutions is to provide a safe community to all and to offer support to public safety specialists. We want to do all these with the usage of customized and friendly services and all of it'll be probable with our up-to-date, inexpensive and trustworthy voice and data recordings meant for public safety and support companies situated in the Southeast.
We already have a lot of experience in serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you can expect that we already have the tools to deal with agencies in Johnson City, TN.
History And Culture Of The organization
Quality Recording Solutions was created in Roswell, Georgia in the year 2000. The corporation is always focused on its core values and its devotion to family values. They also consider the difficult work and work balance for all their employees since they know that nurturing a happy and satisfied team of specialists can provide them with better service quality and customer relations. We've got more than 40 years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we are.
The value of the organization will always be on the culture and personal relationships with the clientele. We will offer the best individualized and technical customer service while doing what we can do. We are going to always keep our growth deliberate and targeted and we're going to focus on the quality of the services as well. We've got been supplying a fantastic product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
QRS is currently aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for all these products for at least 7 years.
If you want to find out more about this, you may always check our website. Our products and services could also be found there.
We are also known to give back to the individuals that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by way of special gifts and contributions to festivities.
Service Location
We are giving our services to several agencies situated in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We're unquestionably excited to provide fantastic quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also referred to as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a great leader indeed. He brought many things on the table that might encourage his team members.
The favorite piece of advice that John always says is: take care of your clients or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He is dedicated to his work and he offers the requirements of the consumers. He is also the one that guarantees that everything can be appropriately implemented.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nonetheless, in spite of all the experience that he has, Alex thinks that being a student is better as you would discover more about the needs and wants of folks.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the company.
He is also an impressive multi-tasker and he keeps our technology up to date and ensure that everything runs perfectly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is trustworthy and he is always inspired in his work as he sees that he will help other folks.
The items:
Eventide
Do you want to seek out an simple to use recording solution that's both trustworthy and secure? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are really simple to use over the assistance of MediaWorks software that you could access through the internet or a desktop application, which could make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide is constantly improving their software on a regular basis to make certain that they can meet the demands of the buyers. When you need to find out more about MediaWorks, you could read this on the MediaWorks tab to learn about its features. If you want to have a live demo of the product, you can call us right now.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This service can be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software required to connect to the NexLog Recorder. You may access this through your web browser and in your secure network or also over the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks can permit you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it will include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software will even enable you to organize groups of connected calls to saved incidents. Every incident can invariably be managed on a focused tab along with its own graphical timeline view. This can enable you to handle different incidents in one screen.
When the additional calls are located already, they'll undoubtedly be copied through an existing incident and enable you to build-up a complete set of relevant media or calls. To guarantee that it will be easier in the future, incidents can be saved remotely on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we are always devoted to the items that we deliver and also your personal experience as consumers. Your satisfaction is always essential to us and we are going to do everything to be sure that you will be pleased and your units will be installed effectively. We also have skilled field engineers that's very proud of their speedy service and product installation in Gainesville, FL.
The service department is prepared to take care of your system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you will be equipped with a professional system.
Service
Quality Recording Solutions can surely provide multiples of service agreements in Chattanooga, TN to suit the requirements of your agency.
Our common offers fall into one of the 3 groups mentioned below, but we can create custom maintenance plans that may fit your needs.
Standard
Regular service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these days or hours, all of the parts and labor could be included. Also, you could anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There will also be software improvements included along with remote monitoring. With this plan, a service charge will be incurred for on-site service and the clients will pay for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days per week. Software updates and also 24/7 monitoring are also included in this. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions could be able to give web training throughout the warranty period to make certain that you and your team would know how to use your software.
We always want you to enjoy the experience with the merchandise and we are going to do everything to ensure that you are going to be confident in using the tools that you must make it an asset for your agency's daily tasks.
To make this feasible, we can provide you with on-site training at the time of the installation and we will offer web-training on the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. You may also call us to know more about this.