QRS (Quality Recording Solutions) Give Very Best Help About 911 Recorders In Savannah, Georgia
Our mission at Quality Recording Solutions is to actually offer a safer community for everybody and to support public safety experts. We want to do these with the help of individualized and friendly services. All of these could be probable with our up to date, trustworthy and affordable voice and data recordings for public safety and support agencies in the Southeast.
We have a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we've got the best equipment to manage and provide the demands of organizations in Jacksonville, FL.
History And Culture Of The company
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The organization is always centered on its core values and its devotion to family values. They always see the difficult work and work balance for the employees as they realize that having a happy and satisfied team of experts will offer better service quality as well as customer relations. We have more than 40 years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we are.
The value of the company will invariably be on the culture and personal relationships with the customers. We will offer you the best technical and individualized customer service and do what we can. We keep our growth intentional and concentrated and we're going to also focus on quality services more than anything else. We have been offering a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for a minimum of 7 years.
If you'd like to learn more about this, you can always check our website. Our products and services may also be found there.
We also give back to our community by means of supporting or joining the conference events for the local chapters of APCO and NENA. We're going to celebrate National Public Safety Telecommunicators Week by remembering the dispatches by strategy for contributions and giveaways.
Service Location
We're currently giving services to various agencies positioned in Georgia and Alabama and we are constantly expanding towards Florida, Tennessee and Mississippi. We're undoubtedly eager to give fantastic quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a fantastic leader and he was able to bring a lot of things on the table which will encourage the team. His favorite piece of assistance is: take care of your clients or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and produces surveys to installation and training.
He is devoted to meet the demands of the clients to the best of his ability and he always deals with our team to make sure that everything can be properly implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the requirements of the consumers and provide them with the best services and products.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the business. He was a multi-tasker and he always makes sure that our technology is updated and running appropriately.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is reliable and he is known to inspire others through his work because he knows that a playback of a call can help somebody else.
The merchandise:
Eventide
Are you looking for an simple to use recording solution that's secure and trusted? You don't have to go elsewhere since the Eventide recording solutions is what you need.
These recorders are really simple to use through the help of MediaWorks software that you can access through the internet or a desktop application, which will make the Eventide recorder more accessible.
MediaWorks can also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is improving continuously regularly to ensure that they can meet the demands of the clients. If you would like to understand more about MediaWorks, you can always read it on the MediaWorks tab to find out about its capabilities. If you would like to have a live demo of the product, you could call us today.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may definitely allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that would hook you up to your NexLog Recorder is MediaWorks. You will be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can also enable you to make quick call replay and browsing and this may also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software will help you organize groups of connected calls. Every incident could be managed through a devoted tab together with its graphical timeline view. This can help you deal with multiple incidents in one screen. When the additional calls are located, they will be copied in an existing incident and allow you to make a complete set of related calls or media.
If you would like to make sure that it will be easier, incidents can be saved remotely on the source Call logger.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and the personal experience of clients. We always consider your satisfaction more than anything and we will do anything to make sure that you'll be pleased with our products.
We certainly have the best and the most skilled engineers that could provide fantastic service and product installation in Athens, GA.
We've got service departments that are already ready to take care of the system along with the professional expertise of the team. If you're going to install new wiring and repair existing installations, we are going to combine our efforts with you to guarantee that you'll have a specialist system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Montgomery, AL to suit the demands of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that may fit your needs.
Normal
Normal service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these days or hours, all of the parts and labor could be included. Also, you may expect software updates and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There will also be software improvements included along with remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the buyers would pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It's going to cover all service and full access to our help desk 24 hours a day and 7 days every week. Software improvements and also 24/7 monitoring may also be included on the premium package. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions can be able to give web training throughout the warranty period to ensure that you and your team would know how you can use your software.
We always want you to enjoy the experience with the items and we're going to do everything to ensure that you'll be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To do this, we are going to provide on-site training at the time of the installation and we may also offer web-training on the first-year warranty and while under service contract.
During these sessions, you and your team will be taken step by step through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you may maintain the performance of your voice recorder as technology ages.
We may even provide reconditioned systems which are actually refurbished to the main performance specifications. You are going to be able to contact us to know more information on the service.