QRS (Quality Recording Solutions) Give You Reliable Help About Digital Logging Recorders In Jacksonville, Florida
Our mission right here at Quality Recording Solutions is to help to make the neighborhoods a more secure place, aid the public safety experts and to accomplish all of this through individualized and friendly services. We can make it feasible by offering up-to-date, dependable, affordable and effective voice and data recording samples to all the public safety and support agencies found at the Southeast.
We've got plenty of experience in helping and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you may anticipate that we've got the right equipment to offer the requirements of any businesses in Savannah, GA.
The History And Culture Of The business
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The corporation preserved its values over the years and their devotion to the difficult work and work balance of their employees.
This is actually the main reason why the corporation has been flouring for all these years. We understand that in order to offer higher quality service and customer relations, we need to have a happy and fulfilled team of experts. We have over forty years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. Fundamentally, responders, officials and also telecommunicators know who we're.
The value of the business starts on the culture and personal relationships with the consumers. We can offer unparalleled technical and customized customer service while we provide what we do. We've got always kept our growth concentrated and intentional and we are always focusing on quality above all else.
We have been offering a terrific product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the existing products in the communication centers. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support and parts for more than 7 years.
You may always check our website to find out more about us and our products and services. We may also enjoy giving back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We're supplying different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been big fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your customers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and makes surveys to installation and training.
He is committed to meet the demands of the clients to the best of his ability and he always manages our team to make sure that everything could be effectively implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to ensure that product offerings at QRS will invariably meet the needs of our clients.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the organization.
He is a great multi-tasker and he may also keep our technology up-to-date and be sure that everything will run appropriately. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is trusted and he is always inspired in his work since he recognizes that he will help other folks.
The items:
Eventide
If you need an easy-to-use recording solution that's both trusted and secure, you don't have to go anywhere else because Eventide recording samples will help you. These recorders are incredibly easy to use over the help of MediaWorks software and you could even access them on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can enhance their software constantly and they can do this on a regular basis to ensure that they can meet the demands of the buyers. If you want to learn more about MediaWorks, you could read this on the MediaWorks tab to learn more of its capabilities. You can also speak with us if you would like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This can let the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that might hook you up to your NexLog Recorder is MediaWorks. You will be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could also allow you to make quick call replay and browsing and this will also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of related calls on the saved incidents. All incidents can be managed with a focused tab along with a graphical timeline view. This can help you manage multiple incidents in one screen. When the additional calls are located, they would be copied in an existing incident and allow you to make a complete set of appropriate calls or media.
If you want to make sure that it is going to be easier, incidents could be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we supply and the personal experience as buyers. We pay attention to your satisfaction and we will do everything to ensure that you'll be pleased and your units can be installed. We've got skilled engineers who are proud of their wonderful service and product installation in Dothan, AL.
We even have service departments that are ready to handle your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you'll have a specialist system.
Service
Quality Recording Solutions will provide multiple service agreements in Hattiesburg, MS to suit the demands of the agency. Our offerings generally fall into 3 categories, but we can provide custom maintenance plans that may fit the demands of the customers.
Regular
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also anticipate software updates and 24/7 remote monitoring and the service could be charged outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and also offer access to the help desk. You need to realize that software improvements and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will need to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will imply that it will cover all the service and offer full access to the help desk 24 hours a day and 7 days every week. Software improvements will certainly be accessible and 24/7 monitoring. You are going to not need to worry about the parts and labor as they are included.
Training
Quality Recording Solutions can enable you to offer complimentary web training through the warranty period to be sure that the team would have the knowledge to use the software. We want you to have fun and enjoy the experience with the items so we're going to make sure that you are confident in using the tools. We are going to make certain that we can provide you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it's under service contract.
Throughout the sessions, you and the team could be guided step by step on the features of the software. Our principal goal is to help you go out feeling at ease because you already know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the buyers to help maintain the performance of their radio recorder as technology ages. You can also call us to find out more about this.