QRS (Quality Recording Solutions) Give Excellent Info Covering 911 Recorders In Savannah, GA
Our mission here at Quality Recording Solutions is to give a safer community for all and to help support public safety specialists. We would like to do these through personalized and friendly services. All of these will be probable through our up-to-date, trustworthy and affordable voice and data recordings for all the public safety and support agencies found at the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, finance institutions and more so we absolutely have the best equipment to take care of and provide the demands of organizations in Albany, GA.
History And Culture Of The corporation
Quality Recording Solutions was launched in Roswell, Georgia in the year 2000. The organization has always been centered on its core values as well as its devotion to family values. They always see the tough work and work balance for the employees because they know that having a happy and satisfied team of experts can offer better service quality as well as customer relations. We've got more than 4 decades of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we're.
The value of the organization will invariably be on the culture and personal relationships with the clients. We can offer you the best technical and individualized customer service and do what we can. We always keep our growth concentrated and intentional and we can concentrate on the quality of the services. We have been giving a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers.
QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for all these products for a minimum of 7 years.
You can check your website to learn more about this. Our services and products are all there so you can check it out.
We are also known to give back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We're going to celebrate National Public Safety Telecommunicators Week by remembering the dispatches by method of contributions and giveaways.
Service Location
We provide services to various businesses positioned in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an excellent and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of advice is: take care of your consumers or somebody else will.
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was recognized to manage customer experience from the initial planning and also makes surveys to installation and training. He is very committed to what he is doing and he offer the needs of the buyers and also the one who handles our team to make sure that everything could be implemented correctly.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make sure that they can offer the requirements of the clients at all times.
Mark Maier
Mark has long been referred to as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always makes sure that our technology is updated and running correctly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is very trusted and he can inspire others through his work as he sees that a playback will help someone.
The Products:
Eventide
Do you want to hunt for an simple to use recording solution that's both reliable and secure? You don't have to go anywhere else since the Eventide recording samples is what you require.
These recorders are easy to use with the help of MediaWorks software and you could also access this on the net or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks could also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is improving continuously frequently to ensure that they can meet the demands of the clients. If you want to know more about MediaWorks, you may always read it on the MediaWorks tab to know more of its features. You could absolutely talk to us if you want have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This can actually allow the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could hook you up to your NexLog Recorder. You'll be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software may also enable you to make quick call replay and browsing and this may also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of connected calls when it comes to the saved incidents. All incidents may be managed with a focused tab along with a graphical timeline view. This can allow you to control multiple incidents in one screen. Once the additional calls are located, they are going to be copied in an existing incident and permit you to create a complete set of related calls or media.
If you'd like to make sure that it will be easier, incidents could be saved remotely on the source Call logger.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the items that we deliver and also the personal experience of our consumers. We always pay attention to your satisfaction and we are going to do the best that we can to ensure that you will be pleased with the units.
We've got the best engineers that can offer wonderful service and product installation in Athens, GA.
We currently have service departments which are prepared to handle the system along with the professional expertise of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to make sure that you can have a professional system.
Service
Quality Recording Solutions can provide multiple service agreements in Pensacola, FL to help suit the needs of the agency. Our typical offerings will usually fall into 3 classes, but we can create custom maintenance plans that could fit the needs of the consumers.
Standard
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor can be included. You may also expect software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the corporation hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There would be software improvements and remote monitoring. In this type of plan, a service charge could be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it would cover all the service and full access to our help desk 24 hours a day and 7 days each week. The software improvements may also be available. You are going to not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can be able to offer web training throughout the warranty period to be sure that you and your team would know how to use your software.
We're going to always want you to enjoy the experience with the merchandise that we're offering so we're going to do what we can to make sure that you may be confident in using these tools and make it an asset for your agency.
To make this feasible, we can provide you with on-site training at enough time of the installation and we are going to provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the voice recorder as technology ages.
We can even offer reconditioned systems which are actually refurbished to the main performance specifications. You are going to be able to contact us to find out more information on the service.