Quality Recording Solutions Offer Us Very Best Advice Covering Telephone Recorders In Hattiesburg, Mississippi
Our mission here in Quality Recording Solutions is to make the neighborhoods a much safer place, provide support to the public safety specialists and to attain these over the best services feasible. We can make it possible by giving you affordable, efficient, updates and trustworthy voice and data recording solutions to public safety and also support businesses in the Southeast.
We already have lots of experience in servicing police stations, finance institutions, fire stations, 911 centers, government facilities, hospitals and more so you may anticipate that we have everything that you should offer the requirements of companies in Augusta, GA.
The History And Culture Of The company
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The company maintained its values over the years and their determination to the tough work and work balance of their employees.
For all these years, the company has flourished due to these values. We know that in order to offer higher quality service and customer relations, we need to have a happy and fulfilled team of professionals. We've got more than 4 decades of experience in this industry and our team members are certainly beloved and trusted leaders in the public safety community in the Southeast. Essentially, responders, officials and also telecommunicators know who we're.
The value of the company begins on the culture and personal relationships with the clients. We can offer unparalleled technical and individualized customer service while we offer what we do. We always kept our growth concentrated and intentional and we focus on quality above all else.
We've got been giving an excellent product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the existing products in the communication centers. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to provide support and parts for longer than 7 years.
You will be able to confirm our website to understand more about us and our products and services. We also enjoy giving back to the individuals that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We are providing services to different organizations situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We're very excited to give the best quality services and products for you.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is certainly a great leader and he has brought plenty of things on the table to encourage his team members.
His favorite advice is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the requirements of the buyers and he is also the one who manages our team to ensure that everything could be properly implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even if he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to provide great services to clients.
Mark Maier
Mark is absolutely our fearless Service Manager and he is the patient backbone of the organization.
He is also an impressive multi-tasker and he keeps our technology up-to-date and ensure that everything runs perfectly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he sees that it would help other folks.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that's both secure and dependable? You do not have to look elsewhere because Eventide recordings is what you are searching for.
These recorders are extremely simple to use over the MediaWorks software and it may be accessed through the web or desktop application, which may make the Eventide recorder more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide is also improving its software regularly to meet the needs of the buyers and we're QRS will keep your system up-to-date.
To understand more about MediaWorks, you may read it on the MediaWorks tab to find out about the capabilities of this software. You may call us now if you really need to set up a live demo of the product and we will show how can help you.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also get data like geo-location and call routing logs. This will actually enable the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may enable you to connect to your NexLog Recorder. You are going to be able to get into this through the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to enable you to make a quick call and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be a fantastic help to organize groups of related calls on the saved incidents because every incident could be managed through a focused tab along with its graphical timeline view. This might be a good strategy to deal with multiple incidents in one screen.
When additional calls are located, they are going to be copied in an existing incident and also allow you to develop a complete set of relevant calls or media. If you would like to make this easier, incidents can always be saved remotely on the source 911 recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the products that we deliver and also the personal experience as clients. We consider your satisfaction above all else and we are going to do everything to make sure that you'll be pleased and your units can be installed.
We have skilled engineers which are very professional and they provide fantastic service and product installation in Vicksburg, MS.
We presently have service departments which are prepared to handle the system together with the professional expertise of the team. If you will install new wiring and repair the existing installations, we can combine our efforts with you to be sure that you can have a professional system.
Service
Quality Recording Solutions can provide multiples of service agreements in Chattanooga, TN to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we're going to be able to create custom maintenance plans to fit the demands of every customer.
Regular
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor can be included. You may even expect software improvements and 24/7 remote monitoring. A service charge might be incurred for any service that's requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can be some software improvements included as well as remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the clients would pay for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It's going to cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring will be included. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions will offer complimentary web training over the warranty period to ensure that the team may have the knowledge in using the software. We want you to enjoy the usage of our products so we are going to ensure that you will be confident to use these tools. We're going to provide you with on-site training at enough time of installation and offer web-training over the first-year warranty and while it is under service contract.
On these sessions, you and your team could be guided throughout the procedure and learn the features of the software. Our primary goal is to help you use the product easily and understand all the features that it can offer.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice logger as technology ages. We also offer reconditioned systems which are refurbished to the original performance specifications. You could call us to know more about this.