Quality Recording Solutions Offer Very Best Guidance On Call Loggers In Hattiesburg, Mississippi
Our mission at Quality Recording Solutions is to actually provide a much safer community for everybody and to support public safety specialists. We wish to attain all these through individualized and friendly services. All of these would be feasible with our up-to-date, reliable and inexpensive voice and data recording solutions for public safety and support agencies in the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we have the best equipment to take care of and provide the needs of organizations in Augusta, GA.
History And Culture Of The corporation
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The corporation is always focused on its core values and its devotion to family values. They also consider the hard work and work balance for all their employees because they realize that taking care of a happy and fulfilled team of professionals will offer them with better service quality and customer relations. We have more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we're.
The value of the business is on the culture and personal relationships with consumers. We will offer the best individualized and technical customer service while doing what we can do. We keep our growth intentional and focused and we're going to also focus on quality services more than anything else. We have been supplying a great product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers.
QRS is presently supporting legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for all these products for at least 7 years.
You could check your website to understand more about this. We've got products and services included there.
We're also recognized to give back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by way of giveaways and contributions to festivities.
Service Location
We provide services to various companies positioned in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also known as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a good leader indeed. He brought a lot of things on the table that may encourage his team members.
The favorite advice that he usually gives is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and produces surveys to installation and training.
He is very committed to meet the needs of the consumers with the best ability that he can muster and he handles our team to ensure that everything will be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make certain that the items that we provide can meet the needs of the buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is an impressive multi-tasker and he always keeps our technology up to date and be sure that they are running effectively. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is trustworthy and he is always inspired in his work since he sees that he can help other individuals.
Our Products:
Eventide
Do you would like to search for a secure, trustworthy and simple to use recording solution? You don't have to look elsewhere because Eventide recordings is what you are searching for.
These recorders are very easy to use over the MediaWorks software and it can be accessed over the web or desktop application, which might make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the buyers and also the QRS will keep the system up to date.
To understand more about MediaWorks, you can read it on the MediaWorks tab to know about the capabilities of this software. You can call us now if you will need to set up a live demo of the product and we are going to show how will help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This kind of service could also permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will connect you to your NexLog Recorder. You will be able to get into it through your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay swiftly and this may include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software enables you to organize groups of associated calls into saved incidents. Every incident can always be managed on a committed tab along with its own graphical timeline view. This can allow you to manage multiple incidents in one screen.
If the additional calls are already located, they are going to be copied right away through an existing incident and allow you to build-up a complete set of appropriate media or calls. To ensure that it'll be easier, incidents can always be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and also the personal experience as customers. We always consider your satisfaction above all else and we are going to do everything to ensure that you'll be pleased and your units will be effectively installed. We also have skilled engineers that take pride in their terrific service and product installation in Waycross, GA.
We even have service departments that are ready to manage your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you are going to have an expert system.
Service
Quality Recording Solutions can offer multiples of service agreements in Knoxville, TN to suit the requirements of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we are going to be able to create custom maintenance plans to fit the requirements of every customer.
Standard
Standard service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these days or hours, all of the parts and labor will be included. You should also anticipate software updates and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can be some software improvements included as well as remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the clients would pay money for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring may also be included on the premium package. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions will offer complimentary web training throughout the warranty period to make certain that the team may have the knowledge in using the software. We absolutely want you to enjoy using our products so we will be sure that you would be confident in using these tools. We can offer on-site training at enough time of installation and offer web-training through the 1st year warranty and while it's under service contract.
During these sessions, you and your team could be guided step by step with the features of the software. Our primary goal is to actually help you use the product with ease and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the consumers to help maintain the performance of their voice recorder as technology ages. To learn more about this, you may call us directly.