QRS (Quality Recording Solutions) Offer Very Best Hints Covering Telephone And Radio Loggers In Pensacola, Florida
Our principal mission at Quality Recording Solutions is to help provide a safer community for all and to support public safety experts. We would like to do these through individualized and friendly services. All of these could be possible through our up-to-date, trustworthy and affordable voice and data recordings for all the public safety and support businesses located at the Southeast.
We've got a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we've got the best equipment to manage and offer the demands of businesses in Albany, GA.
The History And Culture Of The business
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The organization has maintained all its core values and provided work balance for all its employees.
For all these years, the company has flourished due to these values. We know that taking care of a happy and fulfilled team of professionals could lead to higher quality service and customer relations. We've got more than 4 decades of experience in this industry and our team members are surely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization would actually begin on the culture and personal relationships with the clientele. We can offer unparalleled technical and customized customer service while we provide what we do. We are going to always keep our growth targeted and deliberate and we are going to also focus on quality.
We've got been providing a stellar product line in the Eventide Recording Equipment. We are giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support and parts for more than 7 years.
You can have a look at our website to learn more about us, our product and the services that we provide. We may also enjoy giving back to the people that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We are giving services to different businesses situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We are very excited to provide the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a great and exceptional leader and he also brought many things on the table to help encourage the team members. His favorite piece of advice is: take care of your customers or somebody else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very committed to meet the needs of the customers with the best ability that he can muster and he deals with our team to make certain that everything can be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the requirements of the buyers and provide them with the best services and products.
Mark Maier
Mark is undoubtedly our fearless Service Manager and he is the patient backbone of the business.
He is also an impressive multi-tasker and he keeps our technology up-to-date and ensure that everything runs perfectly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work as he understands that the playback of a call will help someone.
The items:
Eventide
If you'd like an easy-to-use recording solution that's both reputable and secure, you do not have to go anywhere else because Eventide recording solutions can help you. These recorders are really simple to use with the aid of MediaWorks software and you can access them on the web or through a desktop application, which would make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continuously and they do this regularly to be sure that they can meet the demands of clients. If you'd like to know more about MediaWorks, you could read this on the MediaWorks tab to find out about its features. You could also speak with us if you'd like a live demo of the product.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service that will certainly enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This type of service can permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may hook you up to your NexLog Recorder. You could access this over the web browser and in your secure network or also over the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can also permit you to make quick call browsing and replay and it can include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software permits you to organize groups of connected calls into saved incidents. Every incident can invariably be managed on a focused tab together with its own graphical timeline view. This can allow you to control multiple incidents in one screen.
When the additional calls are located already, they will undoubtedly be copied through an existing incident and allow you to build-up a complete set of related media or calls. To ensure that it will be easier in the foreseeable future, incidents might be remotely saved on the source digital logging recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and the personal experience of clients. We consider your satisfaction above all else and we are going to do everything to make certain that you'll be pleased and your units could be installed.
We have skilled engineers that are very professional and they provide fantastic service and product installation in Florence, AL.
We presently have service departments that are prepared to handle the system together with the professional expertise of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to ensure that you can have an expert system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Murfreesboro, TN to help suit the requirements of the agency. Our offerings normally fall into 3 different categories, but we're going to be able to create a custom maintenance plan that could fit your needs.
Regular
The standard service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You may expect software updates and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There can be software updates and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customer may have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days a week. The software updates will also be available. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can be able to enable you to offer complimentary web training over the warranty period to make sure that the team will be knowledgeable to make use of the software. We want you to have fun and enjoy the experience with the items so we're going to be sure that you're confident in using the tools. We will make sure that we can provide you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it's under service contract.
During the sessions, you and the team will be guided step by step on the features of the software. Our principal goal is to help you go out feeling at ease since you already know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the radio recorder as technology ages. We will even provide you reconditioned systems that were refurbished to the original performance specifications. To find out more about this, call us at this time.