Quality Recording Solutions Give Professional Recommends On Radio Recorders In Jacksonville, Florida
Our mission right here at Quality Recording Solutions is to provide a more secure community for all and to help support public safety professionals. We want to accomplish all these through customized and friendly services. All of these could be possible through our updated, trustworthy and affordable voice and data recording samples for all the public safety and support agencies found at the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we've got the best equipment to manage and provide the needs of agencies in Cookeville, TN.
History And Culture Of The business
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The organization has long been focused on its core values and its strong devotion to family values. They also consider the difficult work and work balance for all their employees as they know that taking care of a happy and satisfied team of experts can provide them with better service quality and customer relations. We've got more than 4 decades of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we're.
The value of the organization is actually on the culture and personal relationships with our consumers. We will offer you the best technical and customized customer service and do what we can. We keep our growth intentional and targeted and we're going to also focus on quality services above all else. We've got been offering the best product line in the Eventide Recording Equipment.
Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers.
As of today, QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for no less than 7 years.
If you want to know more about this, you could always check our website. We've got products and services included there.
We are also recognized to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We are going to celebrate National Public Safety Telecommunicators Week by honoring the dispatches by strategy for contributions and giveaways.
Service Area
We are serving different companies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're already excited to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also known as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is absolutely a good leader and he has brought a lot of things on the table to encourage his team members.
His favorite assistance is: take care of your clients or someone else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is devoted to meet the demands of the buyers to the best of his ability and he always manages our team to make certain that everything could be properly implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will always meet the needs of our buyers.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the business. He is referred to as a multi-tasker and he guarantees that our technology will be up-to-date and running efficiently. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is very trusted and he is inspired in his work as he sees that the playback of a call can help somebody else.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that's both secure and reliable? You do not have to look elsewhere because the Eventide recording solution is what you are searching for!
These recorders are incredibly easy to use over the MediaWorks software and it could be accessed through the web or desktop application, which might make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the clients and we are QRS will keep your system up to date.
If you want to learn more about MediaWorks, you could read it on the MediaWorks tab and discover more about the features of the software. You may call us today if you want to set up a live demo of the product and we are going to show you what it can do.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This can enable the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will connect you to your NexLog Recorder. You are going to be able to gain access to it over the web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also permit you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software will even permit you to organize groups of associated calls to saved incidents. Every incident can always be managed on a focused tab together with its own graphical timeline view. This can enable you to manage multiple incidents in one screen.
Once additional calls are located, they will be copied through an existing incident and allow you to build-up a complete set of relevant media or calls. To be sure that it's going to be easier, incidents can always be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and also the personal experience as customers. We always consider your satisfaction above all else and we are going to do everything to make sure that you'll be pleased and your units will be properly installed. We have skilled engineers who are proud of their terrific service and product installation in Rome, GA.
We even have service departments which are ready to take care of your system along with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to make certain that you may have a specialist system.
Service
Quality Recording Solutions can provide multiples of service agreements in Chattanooga, TN to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 categories below, but we're going to be able to create custom maintenance plans to fit the needs of every customer.
Regular
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor could be included. You have to also expect software improvements and 24/7 remote monitoring. A service charge could be incurred for any service that is requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can also be software improvements included and remote monitoring. With this plan, a service charge can be incurred for on-site service and the buyers will pay money for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. This may cover all service and full access to our help desk 24 hours a day and 7 days each week. Software updates and also 24/7 monitoring can also be included on the premium package. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions could be able to allow you to provide complimentary web training during the warranty period to make sure that the team will be knowledgeable to make use of the software. We're going to want you to enjoy the experience with the items so we're going to do everything to make sure that you'll be confident when you are using the tools. We will ensure that we will offer you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it is under service contract.
Throughout the sessions, you and the team can be guided step by step on the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the buyers to help maintain the performance of their voice logger as technology ages. To understand more about this, you can call us directly.