QRS (Quality Recording Solutions) Give You Good Assistance About Voice Recorders In Birmingham, AL
Our mission right here at Quality Recording Solutions is to offer a more secure community for all and to help support public safety professionals. We wish to do these with the aid of personalized and friendly services. These things can be feasible due to our up-to-date, inexpensive and trusted voice and data recordings meant for public safety and support companies in the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, finance institutions and more so we definitely have the best equipment to manage and offer the demands of organizations in Tallahassee, FL.
The History And Culture Of The company
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The corporation has maintained all its core values and provided work balance for all its employees.
For all these years, the business has flourished due to these values. We all know that looking after a happy and fulfilled team of experts can result in better quality service and customer relations. We have more than Forty years of experience in this industry and our team members are certainly beloved and trusted leaders in the public safety community in the Southeast. Essentially, responders, officials and also telecommunicators know who we are.
The value of the corporation would really begin on the culture and personal relationships with the customers. We may offer unparalleled technical and individualized customer service while we offer what we do. We will always keep our growth concentrated and intentional and we're going to also focus on quality.
We have been providing a stellar product line in the Eventide Recording Equipment. Our solutions will offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS is also assisting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to offer support and parts for more than 7 years.
You'll be able to confirm our website to know more about us and our services and products. We also enjoy giving back to the people that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We're providing our services to different agencies positioned in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We're surely eager to provide terrific quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an incredible and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of advice is: take care of your clients or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience originating from the initial planning and makes surveys to installation and training.
He is always committed to meet the needs of every customer to the best of his ability and he handles our team to make certain that they can implement everything correctly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make sure that the items that we offer can meet the requirements of the buyers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is a multi-tasker and he always guarantees that our technology could be updated and effectively running. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely trusted and he is always inspired in his work since he knows that the a playback of a call can unquestionably help somebody else.
The Products:
Eventide
When you need an easy-to-use recording solution that's both reliable and secure, you do not have to go anywhere else because Eventide recording samples will help you. These recorders are really easy to use with the help of MediaWorks software and you may access them on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software consistently and they do this regularly to ensure that they can meet the demands of buyers. If you'd like to know more about MediaWorks, you can read this on the MediaWorks tab to learn about its features. When you need a live demo of the product, you could speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will permit you to connect to your NexLog Recorder. You'll be able to get into this through the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can be able to permit you to make a quick call and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may be a good help when organizing groups of related calls on the saved incidents since every incident will absolutely be managed through a focused tab along with its graphical timeline view. This can permit you to manage multiple incidents in one screen.
Once the additional calls are located, they will be copied in an existing incident and allow you to create a complete set of related media or calls. If you would like this make this easier, incidents could be saved remotely on the source digital logging recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and also the personal experience as consumers. We always consider your satisfaction more than anything else and we are going to do everything to make sure that you will be pleased and your units could be correctly installed. We also have skilled engineers that take pride in their terrific service and product installation in Dothan, AL.
We also have service departments that are prepared to take care of your system along with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you'll have a specialist system.
Service
Quality Recording Solutions can be able to offer multiple service agreements in Huntsville, AL to suit the demands of the agency. Our offerings generally fall into 3 classes, but we can provide custom maintenance plans that would fit the demands of the consumers.
Normal
The standard agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also anticipate software updates and 24/7 remote monitoring and the service will be charged outside of the business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. There can also be software updates and remote monitoring. With this kind of plan, a service charge can be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will show that it is going to cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software improvements will become available and 24/7 monitoring. You are going to not need to worry about the parts and labor because they are included.
Training
Quality Recording Solution will provide you with the best web training during the warranty period. This will make certain that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the merchandise and we will do everything to ensure that you'll be confident in using the tools that you should make it an asset for your agency's daily tasks.
To do this, we are going to offer on-site training at the time of the installation and we could also provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice recorder as technology ages. We also offer reconditioned systems which are refurbished to the original performance specifications. You need to call us at this time to learn more.