QRS (Quality Recording Solutions) Offer Us Very Best Suggestions On Telephone Recorders In Savannah, GA
The main mission of Quality Recording Solutions is to make the communities a much safer place to be, provide support to public safety experts and also to attain these over the best services. We will make it probable by providing you inexpensive, efficient, improvements and dependable voice and data recordings to public safety and also support organizations in the Southeast.
We've got plenty of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you may expect that we have the right equipment to provide the needs of any organizations in Jacksonville, FL.
The History And Culture Of The corporation
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The organization has maintained all its core values and provided work balance for all its employees.
For all these years, the organization has flourished because of these values. We all know that to be able to provide better quality service and customer relations, we need to have a happy and fulfilled team of experts. We've got over 4 decades of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. Generally, responders, officials and also telecommunicators know who we're.
The value of the organization would really begin on the culture and personal relationships with the consumers. We can provide unparalleled technical and individualized customer service while we provide what we do. We always kept our growth concentrated and intentional and we concentrate on quality more than anything else.
We have been offering an incredible product line in the Eventide Recording Equipment. We're providing solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support and parts for no less than 7 years for all our products.
You are going to be able to check our website to know more about us and our products and services. We also enjoy giving back to the folks that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We provide services to several agencies situated in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very excited to provide the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became an excellent leader and he was able to bring a lot of things on the table which could encourage the team. His favorite piece of advice is: take care of your consumers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and produces surveys to installation and training.
He is always committed to meet the requirements of every customer to the best of his ability and he deals with our team to ensure that they could implement everything effectively. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to ensure that product offerings at QRS will invariably meet the requirements of our customers.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the business. He was known for being a multi-tasker and he always guarantees that our technology is updated and running correctly.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is trustworthy and he is known to inspire others through his work because he sees that a playback of a call can help someone else.
The Products:
Eventide
Are you trying to find an easy-to-use recording solution that's secure and trustworthy? You do not need to go anywhere else since the Eventide recordings is what you need.
These recorders are really easy to use over the assistance of MediaWorks software that you can access over the internet or a desktop application, which may make the telephone and radio logger more accessible.
MediaWorks could also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is continually improving their software on a regular basis to ensure that they can meet the demands of the customers. If you want to know more about MediaWorks, you may always read it on the MediaWorks tab to understand more of its features. You could also talk to us if you would like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may connect you to your NexLog Recorder. You are going to be able to access this through the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software may also allow you to make quick call replay and browsing and this can also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software can help you organize groups of related calls. The incidents can be managed with a devoted tab together with a graphical timeline view. This may enable you to deal with multiple incidents in just one screen. When additional calls are already located, they'd be copied in an existing incident and allow you to build a complete set of related calls or media.
If you'd like to be sure that it'll be easier, incidents could be saved remotely on the source 911 recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the products that we supply and also the personal experience as clients. We always consider your satisfaction above all else and we are going to do everything to ensure that you will be pleased and your units could be effectively installed. We also have the best engineers that take pride in their terrific service and product installation in Valdosta, GA.
We also have service departments which are ready to handle your system along with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you'll have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Knoxville, TN to suit the needs of the agency. Our offerings will generally fall into 3 groups, but we can provide custom maintenance plans that can fit the requirements of the consumers.
Normal
The regular agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also anticipate software updates and 24/7 remote monitoring and the service will be charged outside of the business hours.
Telephone/Remote
This type of service agreement can cover remote support and also offer access to the help desk. You have to know that software updates and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will suggest that it is going to cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software improvements will become available and 24/7 monitoring. You will not have to think about the parts and labor because they are included.
Training
Quality Recording Solutions will be able to provide web training through the warranty period to be sure that you and your team would know how you can use your software.
We always want you to enjoy the experience with the merchandise and we're going to do everything to make certain that you are going to be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we can make sure that we're going to provide you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
During these sessions, you and your team will be taken step by step over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We might also provide service contracts to maintain the performance of the voice recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the main performance specifications. You could contact us to learn more information on the service and purchasing of the refurbished systems.