Quality Recording Solutions Give Top Assistance Covering Telephone And Radio Loggers In Augusta, Georgia
Our primary mission right here at Quality Recording Solutions is to provide a much safer community for everybody and to give support to public safety professionals. We want to do all these with the use of individualized and friendly services and all of it'll be possible with our updated, inexpensive and reliable voice and data recordings meant for public safety and support organizations situated in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you can expect that we already have the tools to take care of companies in Savannah, GA.
History And Culture Of The organization
Quality Recording Solutions was created in Roswell, Georgia in the year 2000. The company has long been centered on its core values as well as its devotion to family values. They always see the difficult work and work balance for the employees as they know that having a happy and fulfilled team of professionals can provide better service quality as well as customer relations. We already have over 40 years of experience in this market and we also have team members that are trusted and beloved leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we're.
The value of the company is actually on the culture and personal relationships with our customers. We can offer the best individualized and technical customer service while doing what we can do. We keep our growth deliberate and targeted and we're going to also focus on quality services more than anything else. We have been offering a stellar product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for a minimum of 7 years.
If you'd like to find out more about this, you could always check our website. Our services and products can also be found there.
We're also recognized to give back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by strategy for special gifts and contributions to festivities.
Service Area
We're serving different businesses in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are very eager to share and offer our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Essentially, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John definitely leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your customers or someone else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one dealing with customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to provide the needs of the clients and he is also the one who manages our team to be sure that everything could be appropriately implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student since he wants to provide the best for the buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is also an impressive multi-tasker and he keeps our technology up to date and be sure that everything runs perfectly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work because he knows that the playback of a call may help someone.
The items:
Eventide
Are you looking for an simple to use recording solution that's secure and reliable? You don't need to go anywhere else since the Eventide recordings is what you need.
These recorders are really easy to use through the help of MediaWorks software that you may access on the internet or a desktop application, which may make the telephone and radio logger more accessible.
MediaWorks may also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is continuously improving their software regularly to make sure that they can meet the demands of the customers. If you want to know more about MediaWorks, you could always read it on the MediaWorks tab to know more of its features. You may certainly talk to us if you would like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This will allow the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will hook you up to your NexLog Recorder. You'll be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this might include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software will help you organize groups of connected calls. The incidents would be managed with a focused tab together with a graphical timeline view. This can permit you to handle multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and allow you to create a complete set of related calls or media.
If you'd like to be sure that it's going to be easier, incidents may be saved remotely on the source Call logger.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're committed to the merchandise that we're delivering and also the personal experience as buyers. Your satisfaction is always important to us and we are going to do everything to be sure that you will be pleased and your units could be installed effectively. We have skilled field engineers that takes pride in their speedy service and product installation in Mobile, AL.
The service department is prepared to take care of your system along with the professional knowledge of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to be sure that you will have an expert system.
Service
Quality Recording Solutions can offer multiples of service agreements in Montgomery, AL to suit the needs of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that may fit your needs.
Normal
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor can be included. Also, you may expect software improvements and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There could be some software improvements included as well as remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the clients would pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It is going to cover all service and full access to our help desk 24 hours a day and 7 days each week. Software updates and also 24/7 monitoring will be included. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can be able to provide web training throughout the warranty period to make certain that you and your team would know how you can use your software.
We are going to always want you to enjoy the experience with the items that we're giving so we're going to do what we can to make certain that you may be confident in using these tools and make it an asset for your agency.
To do this, we will offer on-site training at the time of the installation and we may also provide web-training on the first-year warranty and while under service contract.
Throughout the sessions, you and the team can be guided over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the voice logger as technology ages.
We can even provide reconditioned systems that are actually refurbished to the original performance specifications. You could contact us to learn more info on the service and purchasing of the refurbished systems.