QRS (Quality Recording Solutions) Offer Good Suggestions About Radio Recorders In Jacksonville, Florida
Our mission here at Quality Recording Solutions is to give a safe community to all and to offer support to public safety specialists. We're going to do all these through the use of personalized and friendly services and it'll be probable with our updated, dependable and inexpensive voice and data recording solutions for public safety and support agencies in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you can expect that we already have the tools to take care of organizations in Atlanta, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The company always followed its values and their strong devotion to family.
They also pay attention to the hard work and also work balance of their employees. They fully understand that nurturing a happy and fulfilled team of experts can give them higher quality service and customer relations so they have always been centering on this aspect.
We have more than 40 years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the company starts on the culture and personal relationships with clientele. We can definitely provide the best technical and individualized customer service while we are doing what we do. We always keep our growth targeted and deliberate and we are going to be concentrating on quality. We have been offering a terrific product line in the Eventide Recording Equipment. Our solutions are presently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS will even support legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to offer support for these products for 7 years.
You can take a look at our website to understand more about us, our product and the services that we provide. We also enjoy giving back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our special gifts and contributions to festivities.
Service Location
We are giving services to different agencies situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also known as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a huge fan of golf and he also plays it. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is definitely a great leader and he has brought lots of things on the table to encourage his team members.
His favorite advice is: take care of your clients or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and produces surveys to installation and training.
He is very dedicated to meet the needs of the consumers with the best ability that he can muster and he handles our team to be sure that everything could be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to be sure that product offerings at QRS will invariably meet the requirements of our buyers.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the organization. He is referred to as a multi-tasker and he guarantees that our technology could be updated and running efficiently. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very trusted and he is inspired in his work as he understands that the playback of a call will help somebody else.
Our Products:
Eventide
Do you want to find a recording solution that is easy to use, secure and reliable? You don't have to look anywhere else since Eventide recordings is what you need.
These recorders are very simple to use over the MediaWorks software and it can be accessed over the web or desktop application, which may make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also increases its software on a regular basis to help meet the demands of the consumers and at QRS keep the system updated.
If you'd like to understand more about MediaWorks, you may read it on the MediaWorks tab and find out about the features of the software. You can call us today if you'd like to set up a live demo of the product and we're going to show you what it can do.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could connect you to the NexLog Recorder. You could access this using your web browser and in your secure network or also through your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks can permit you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it is going to include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software may also enable you to organize groups of associated calls into saved incidents. Every incident can always be managed on a devoted tab along with its own graphical timeline view. This may enable you to manage multiple incidents in one screen.
When the additional calls are located already, they are going to certainly be copied through an existing incident and allow you to build-up a complete set of relevant media or calls. To ensure that it would be easier in the future, incidents can be saved remotely on the source 911 recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are committed to the merchandise that we're delivering and also the personal experience as consumers. It is essential to meet our customers and we're going to do our best to do everything to make certain that you'll be pleased and your units can be installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Dothan, AL.
The service department will always be prepared to take care of the system along with the professional knowledge of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to ensure that you'll have an expert system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Tupelo, MS to help suit the requirements of the agency. Our typical offerings will commonly fall into 3 categories, but we can create custom maintenance plans that will fit the demands of the buyers.
Standard
The normal service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor will be included. You may also anticipate software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There will be software updates and remote monitoring. In this kind of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement can be a full extension of the first year warranty. It implies that it's going to cover the service and full access to the help desk 24 hours a day and 7 days a week. The software improvements may also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can be able to allow you to offer complimentary web training through the warranty period to ensure that the team could be knowledgeable to use the software. We always want you to enjoy this experience with the merchandise so we will do everything to make certain that you are confident in using the tools. We are going to make sure that we can offer you with on-site training at time of installation and also offer web-training through the first-year warranty and While it's under service contract.
Through the sessions, you and the team could be guided step by step on the features of the software. Our main goal is to help you go out feeling at ease because you already know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. You can also call us to understand more about this.