Quality Recording Solutions Give Very Best Ideas On Eventide Recorders In Jackson, MS
Our primary mission at Quality Recording Solutions is to provide a much safer community for everyone and to also support public safety specialists. We wish to do all these with the usage of individualized and friendly services and all of it will be probable with our up to date, affordable and reliable voice and data recording solutions meant for public safety and support companies situated in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you could anticipate that we already have the tools to handle agencies in Savannah, GA.
The History And Culture Of The organization
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The organization has preserved all its core values and provided work balance for all its employees.
This is actually the primary reason why the corporation has been flouring for all these years. We understand that looking after a happy and satisfied team of experts may result in higher quality service and customer relations. We have more than Forty years of experience in this industry and our team members are unquestionably beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the company will actually begin on the culture and personal relationships with the consumers. We will offer unparalleled technical and personalized customer service while we offer what we do. We are going to always keep our growth targeted and deliberate and we're going to also focus on quality.
We've got been offering a fantastic product line in the Eventide Recording Equipment. Our solutions will offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to give support and parts for longer than 7 years.
You could always check our website to know more about us and our services and products. We also enjoy giving back to the individuals that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We are giving our services to several agencies located in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We are unquestionably excited to offer fantastic quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a fantastic leader and he was able to bring a lot of things on the table that can encourage the team. His favorite piece of advice is: take care of your consumers or somebody else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is committed to meet the demands of the buyers to the best of his ability and he always deals with our team to make sure that everything can be properly implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make sure that product offerings at QRS will invariably meet the requirements of our consumers.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the corporation. He is a multi-tasker and he always guarantees that our technology can be updated and efficiently running. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is very dependable and he is inspired in his work since he knows that the playback of a call may help somebody else.
Our Products:
Eventide
Are you looking for an easy-to-use recording solution that is both secure and reputable? You don't have to look elsewhere because Eventide recordings is what you're searching for.
These recorders are incredibly simple to use over the MediaWorks software and it can be accessed over the web or desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the customers and we are QRS will keep your system up to date.
To learn more about MediaWorks, you can always read it on the MediaWorks tab to understand the capabilities of this software. You could call us these days if you want to set up a live demo of the product and we're going to show you what it can do.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This will permit the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will hook you up to your NexLog Recorder. You can access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can also allow you to make quick call replay and browsing and this may also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of linked calls on the saved incidents. The incidents could be managed with a committed tab along with a graphical timeline view. This can enable you to deal with multiple incidents in one screen. When the additional calls are located, they're going to be copied in an existing incident and allow you to create a complete set of related calls or media.
If you'd like to ensure that it will be easier, incidents could be saved remotely on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are devoted to the products that we are delivering and also the personal experience as buyers. It's really important to fulfill our consumers and we're going to do everything to be sure that you will be pleased and your units can be properly installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Lake City, FL.
The service department will definitely be prepared to handle the system together with the professional knowledge that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you'll be equipped with a professional system.
Service
Quality Recording Solutions can unquestionably offer multiples of service agreements in Tupelo, MS to suit the demands of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that may fit your needs.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor can be included. Also, you can anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There can be some software improvements included as well as remote monitoring. With this plan, a service charge can be incurred for on-site service and the customers will pay for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring are also included in this. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions could be able to provide web training over the warranty period to make sure that you and your team would know the way to use your software.
We always want you to enjoy the experience with the merchandise and we're going to do everything to ensure that you'll be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we are going to offer on-site training at enough time of the installation and we can also provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. You can call us to understand more about this.