Quality Recording Solutions Provide You Very Best Advice On 911 Recorders In Huntsville, AL
Our principal mission at Quality Recording Solutions is to help provide a safer community for all and to support public safety specialists. We want to do these with the aid of individualized and friendly services. All of these would be feasible with our up-to-date, dependable and affordable voice and data recordings for public safety and support agencies in the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we have the best equipment to manage and provide the requirements of organizations in Johnson City, TN.
The History And Culture Of The business
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The organization has maintained all its core values and provided work balance for all its employees.
For all these years, the company has flourished because of these values. We understand the nurturing a satisfied and happy team of specialists can bring higher quality service and customer relations. We have more than 40 years of experience in this industry and our team members are undoubtedly beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the company would actually start on the culture and personal relationships with the clients. We will offer unparalleled technical and individualized customer service while we do what we do well. We've got always kept our growth concentrated and deliberate and we're always concentrating on quality more than anything else.
We've got been supplying a stellar product line in the Eventide Recording Equipment. We're supplying solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS is also assisting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also provide support and parts for at least 7 years for all our products.
You can always check our website to understand more about us and our services and products. We also enjoy giving back to the folks that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches through the help of giveaways and contributions to customer sites and festivities.
Service Location
We're supplying different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very excited to provide the best quality services and products for you.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also known as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is an excellent leader indeed. He brought a lot of things on the table that might encourage his team members.
The favorite piece of assistance that John always says is: take care of your clients or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in supplying the requirements of clients and he also handles our team to ensure that everything could be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student since he wants to offer the best for the consumers.
Mark Maier
Mark has long been referred to as a fearless Service Manager and the backbone of the business. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running properly.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also worked in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work as he sees that a playback can help somebody.
The items:
Eventide
If you'd like an easy-to-use recording solution that's both reliable and secure, you don't have to go anywhere else because Eventide recordings may help you. These recorders are really easy to use over the help of MediaWorks software and you could access them on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide will be able to improve their software continuously and they can always do this regularly to make certain that they will meet the demands of customers. If you'd like to understand more about MediaWorks, you may read this on the MediaWorks tab to understand its features. You may also speak with us if you would like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This will undoubtedly allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might enable you to connect your NexLog Recorder. You could always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks can permit you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this may include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might be a good help when organizing groups of associated calls on the saved incidents since every incident will absolutely be managed through a focused tab along with its graphical timeline view. This will surely be a fantastic way to control different incidents in one screen.
When additional calls are located, they're going to be copied in an existing incident and also allow you to build a complete set of related calls or media. If you would like to make this easier, incidents can invariably be saved remotely on the source 911 recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the products that we supply and the personal experience as consumers. We always consider your satisfaction above all else and we are going to do everything to be sure that you'll be pleased and your units could be correctly installed. We also have the best engineers that take pride in their great service and product installation in Valdosta, GA.
We also have service departments that are prepared to take care of your system together with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we are going to combine our efforts to ensure that you may have an expert system.
Service
Quality Recording Solutions can offer multiple service agreements in Murfreesboro, TN to help suit the requirements of the agency. Our offerings commonly fall into 3 different groups, but we are going to be able to create a custom maintenance plan that may fit your needs.
Standard
The regular service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor can be included. You could anticipate software improvements and also 24/7 monitoring and the service charge will just be incurred if you are going to avail this outside of business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There can be software updates and remote monitoring. In this kind of plan, a service charge can be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement can be a full extension of the first year warranty. It means that it'll cover the service and full access to the help desk 24 hours a day and 7 days weekly. The software updates and 24/7 monitoring will also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solution will offer you with the best web training throughout the warranty period. This may ensure that you and your team can use the software to its full potential.
We always want you to enjoy the experience with the merchandise and we will do everything to make certain that you will be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we might make sure that we're going to offer you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step over the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your radio recorder as technology ages. We also offer reconditioned systems which are refurbished to the main performance specifications. To understand more about this, call us right now.