QRS (Quality Recording Solutions) Offer Very Best Recommends About Eventide Recorders In Biloxi, Mississippi
Our mission here in Quality Recording Solutions is to make the neighborhoods a safer place, provide support to the public safety professionals and to attain these over the best services possible. We could make it possible by offering updated, dependable, inexpensive and effective voice and data recordings to all the public safety and support agencies located at the Southeast.
We've got a lot of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government facilities and more so you could already anticipate that we have everything to offer the demands of companies in Atlanta, GA.
History And Culture Of The organization
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The corporation has long been centered on its core values as well as its devotion to family values. They always see the tough work and work balance for the employees as they know that having a happy and satisfied team of experts can offer better service quality as well as customer relations. We've got more than forty years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you'll ask around, responders, officials and telecommunicators know who we're.
The value of the organization is actually on the culture and personal relationships with our customers. We may offer the best individualized and technical customer service while doing what we can do. We keep our growth deliberate and targeted and we're going to also concentrate on quality services more than anything else. We've got been providing the best product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for all these products for no less than 7 years.
If you want to know more about this, you could always check our website. Our services and products can also be found there.
We are also known to give back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We're going to celebrate National Public Safety Telecommunicators Week by remembering the dispatches by method of contributions and special gifts.
Service Location
We are supplying services to different businesses situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the company as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your consumers or someone else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to offer the requirements of the customers and he is also the one who manages our team to ensure that everything could be effectively implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make certain that they could provide the needs of the consumers all the time.
Mark Maier
Mark is surely our fearless Service Manager and he is the patient backbone of the company.
He is also an impressive multi-tasker and he keeps our technology up to date and make certain that everything runs perfectly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he recognizes that it will help other folks.
The items:
Eventide
If you want an easy-to-use recording solution that's both trustworthy and secure, you do not have to go anywhere else because Eventide recording solutions will help you. These recorders are incredibly simple to use through the help of MediaWorks software and you can even access them on the internet or through a desktop application, which might make the telephone and radio logger more accessible.
MediaWorks is helping integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software consistently and they do this regularly to make certain that they could meet the demands of consumers. If you'd like to know more about MediaWorks, you may always read it on the MediaWorks tab to know more of its features. You can also speak with us if you would like a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software needed to connect to the NexLog Recorder. You may access this using your web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to look, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it's going to include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software could also enable you to organize groups of linked calls into saved incidents. Every incident can invariably be managed on a focused tab along with its own graphical timeline view. This can permit you to deal with different incidents in one screen.
When the additional calls are located already, they will absolutely be copied through an existing incident and enable you to build-up a complete set of related media or calls. To be sure that it'll be easier in the foreseeable future, incidents may be remotely saved on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the products that we supply and also the personal experience as clients. We always pay attention to your satisfaction more than anything else and we're going to do everything to be sure that you'll be pleased and your units will be effectively installed. We also have the best engineers that take pride in their fantastic service and product installation in Florence, AL.
We even have service departments which are ready to deal with your system along with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we are going to combine our efforts to make sure that you may have an expert system.
Service
Quality recording samples may offer multiple service agreements in Hattiesburg, MS to help suit the needs of the agency. Our offerings typically fall into 3 different categories, but we will be able to create a custom maintenance plan that would fit your needs.
Normal
The regular service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor could be included. You may expect software improvements and also 24/7 monitoring and the service charge will just be incurred if you are going to avail this outside of business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There could be some software updates and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer will have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The software updates can also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will be able to permit you to offer complimentary web training throughout the warranty period to ensure that the team could be knowledgeable to use the software. We want you to have fun and enjoy the experience with the items so we are going to be sure that you are confident in using the tools. We are going to ensure that we can offer you with on-site training at time of installation and also offer web-training through the first-year warranty and While it is under service contract.
During the sessions, you and the team will be guided step by step on the features of the software. Our primary goal is to help you go out feeling at ease since you already understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also offer service contracts to maintain the performance of the voice recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the main performance specifications. You'll be able to contact us to know more info on the service.