Quality Recording Solutions Give Us Reliable Recommends Covering Eventide Recorders In Montgomery, AL
The primary mission of Quality Recording Solutions is to make the communities a much safer place to be, offer support to public safety specialists and also to attain these through the best services. We can make this possible by providing up-to-date, affordable, efficient and trustworthy voice and data recordings to public safety and support organizations in the Southeast.
We have a lot of experience in helping and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government establishments and more so you can expect that we've got the proper equipment to give the requirements of any companies in Macon, GA.
History And Culture Of The organization
Quality Recording Solutions was launched in Roswell, Georgia in the year 2000. The organization has long been centered on its core values and its strong devotion to family values. They also consider the hard work and work balance for all their employees since they realize that nurturing a happy and fulfilled team of experts will offer them with better service quality and customer relations. We've got more than 40 years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we're.
The value of the company is actually on the culture and personal relationships with our clients. We may offer you the best technical and individualized customer service and do what we can. We keep our growth deliberate and focused and we are going to also focus on quality services more than anything else. We've got been offering the best product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers.
As of right now, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for a minimum of 7 years.
If you want to learn more about this, you can always check our website. Our services and products could also be found there.
We're also known to give back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the honoring of dispatches by method of special gifts and contributions to festivities.
Service Location
We are giving different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very eager to give you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is a dynamic member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Essentially, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. John's favorite piece of assistance is: take care of your buyers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the demands of the clients and he is also the one who manages our team to ensure that everything could be correctly implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student because he wants to provide the best for the clients.
Mark Maier
Mark is undoubtedly our fearless Service Manager and he is the patient backbone of the business.
He is also an impressive multi-tasker and he keeps our technology up to date and make certain that everything runs perfectly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work since he knows that the playback of a call may help someone.
The items:
Eventide
If you would like to locate an simple to use recording solution that is secure and reputable, you do not need to go elsewhere since Eventide recording solutions is here to help you. These recorders are really easy to use over the help of MediaWorks software and you could access them on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continuously and they do this regularly to make certain that they could meet the demands of buyers. If you'd like to know more about MediaWorks, you may always read it on the MediaWorks tab to find out more of its features. If you'd like a live demo of the product, you can speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support stadnards-compliant NG911 event logging web service which will enable other NG911 to deposit and obtain data like geo-location and call routing logs. This will actually allow the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will enable you to connect to your NexLog Recorder. You could always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will help you search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even permit you to make a quick call replay and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be a great help to organize groups of related calls on the saved incidents because every incident can be managed through a dedicated tab along with its graphical timeline view. This can unquestionably be a terrific method to deal with different incidents in one screen.
When additional calls are located, they are going to be copied in an existing incident and also allow you to build a complete set of related calls or media. If you would like to make this easier, incidents can invariably be saved remotely on the source Call logger.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and also the personal experience as buyers. We always pay attention to your satisfaction more than anything else and we will do everything to ensure that you would be pleased and your units can be properly installed. We have skilled engineers who are proud of their wonderful service and product installation in Tuscaloosa, AL.
We also have service departments which are prepared to take care of your system along with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you'll have a professional system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Chattanooga, TN to suit the needs of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that would fit your needs.
Normal
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor can be included. Also, you could anticipate software updates and 24/7 remote monitoring. A service charge can be incurred for any service requested outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There will also be software updates included and remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customer will be spending money on the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring are also included in this. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions will offer the best complimentary web training in the warranty period to make sure that the team can have the knowledge to make use of the software. We want you to enjoy the use of our products so we're going to ensure that you are going to be confident to use these tools. We are going to provide you with on-site training at enough time of installation and offer web-training through the first-year warranty and while it is under service contract.
During these sessions, you and your team will be guided step by step with the features of the software. Our principal goal is to actually help you use the product with ease and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the radio recorder as technology ages. We will even provide you reconditioned systems that were refurbished to the original performance specifications. You must call us at this time to learn more.