QRS (Quality Recording Solutions) Provide Very Best Hints On Radio Recorders In Columbus, Georgia
Our mission at Quality Recording Solutions is to actually offer a more secure community for everybody and to support public safety experts. We wish to do these with the help of personalized and friendly services. All of these will be probable with our up-to-date, reliable and affordable voice and data recording samples for public safety and support agencies in the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, finance institutions and more so we surely have the best equipment to handle and offer the needs of companies in Atlanta, GA.
History And Culture Of The company
Quality Recording Solutions was launched in Roswell, Georgia in the year 2000. The company has always been focused on its core values as well as its devotion to family values. They also consider the hard work and work balance for all their employees since they know that looking after a happy and satisfied team of professionals will offer them with better service quality and customer relations. We have more than 4 decades of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the organization is on the culture and personal relationships with consumers. We can offer the best technical and individualized customer service and do what we do best. We always keep our growth concentrated and intentional and we can concentrate on the quality of the services. We've got been offering a stellar product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers.
QRS is currently assisting legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for these products for no less than 7 years.
If you want to find out more about this, you could check our website. Our services and products are all there so you can check it out.
We also give back to our community by means of assisting or working with the conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by method of giveaways and contributions to festivities.
Service Area
We serve several organizations in the states of Georgia and Alabama and we're going to continue to expand to Tennessee, Florida and Mississippi. We're very excited to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Fundamentally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John definitely leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your clients or somebody else will!
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was proven to manage customer experience from the initial planning and also produces surveys to installation and training. He is dedicated to his work and he offers the requirements of the buyers. He is also the one that guarantees that everything can be correctly implemented.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. However, in spite of all the experience that he has, Alex thinks that being a student is better as you would find out about the needs and wants of folks.
Mark Maier
Mark has long been referred to as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always makes sure that our technology is up to date and running properly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is trusted and he is recognized to inspire others through his work as he recognizes that a playback of a call can help somebody else.
The merchandise:
Eventide
Are you trying to find an simple to use recording solution that is secure and trustworthy? You don't need to go anywhere else since the Eventide recording samples is what you need.
These recorders are really easy to use through the help of MediaWorks software that you can access over the internet or a desktop application, which can make the Eventide recorder more accessible.
MediaWorks could be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is continuously improving their software regularly to make certain that they could meet the demands of the customers. When you need to find out more about MediaWorks, you could read this on the MediaWorks tab to learn about its features. You could also talk to us if you'd like to have a live demo of the product.
The Latest Hardware Offerings Of Eventide
NexLog recorders will help support a standards-compliant NG911 event logging web service that could surely enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This type of service can permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could hook you up to your NexLog Recorder. You may access this through your web browser and in your secure network or also through the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also permit you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software might also enable you to organize groups of linked calls into saved incidents. Every incident can always be managed on a dedicated tab along with its own graphical timeline view. This may permit you to control different incidents in one screen.
When the additional calls are located already, they are going to definitely be copied through an existing incident and allow you to build-up a complete set of related media or calls. To make certain that it is going to be easier, incidents can always be remotely saved on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and also the personal experience as customers. We pay attention to your satisfaction and we will do everything to guarantee that you'll be pleased and your units can be installed. We also have the best engineers that take pride in their wonderful service and product installation in Athens, GA.
We even have service departments that are ready to manage your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you will have a specialist system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Meridian, MS to help suit the needs of the agency. Our typical offerings will generally fall into 3 groups, but we can create custom maintenance plans that would fit the needs of the consumers.
Regular
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor could be included. You can also expect software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the company hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There can be software updates and remote monitoring. In this kind of plan, a service charge can be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days every week. The software improvements and 24/7 monitoring will also be available. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solution will offer you with the best web training during the warranty period. This can be sure that you and your team can use the software to its full potential.
We always want you to enjoy the experience with the products and we are going to do everything to be sure that you'll be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we are going to provide on-site training at the time of the installation and we could also provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the radio recorder as technology ages.
We even provide reconditioned systems that are refurbished to the main performance specifications. You'll be able to contact us to find out more info on the service.