Quality Recording Solutions Provide Us Very Best Hints On Voice Recorders In Jackson, MS
Our principal mission at Quality Recording Solutions is to help offer a much safer community for all and to support public safety professionals. We would like to do these through personalized and friendly services. These things can be possible due to our updated, affordable and reliable voice and data recording solutions meant for public safety and support businesses in the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we have the best equipment to manage and offer the requirements of agencies in Macon, GA.
The History And Culture Of The organization
Quality Recording Solutions was actually founded in 2000 and it has developed in Roswell, Georgia. The corporation has preserved all its core values and provided work balance for all its employees.
For all these years, the business has flourished because of these values. We know the taking care of a fulfilled and happy team of experts can bring higher quality service and customer relations. We have more than Forty years of experience in this industry and our team members are undoubtedly beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the corporation would really begin on the culture and personal relationships with the clientele. We can offer unparalleled technical and customized customer service while we do what we do well. We've got always kept our growth concentrated and deliberate and we are always focusing on quality more than anything else.
We've got been providing a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the current products in the communication centers. QRS is also supporting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to give support and parts for longer than 7 years.
You can check out our website to understand more about us, our product and the services that we offer. We also enjoy giving back to the individuals that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We're presently providing services to several companies positioned in Georgia and Alabama and we are constantly expanding towards Florida, Tennessee and Mississippi. We're absolutely excited to provide terrific quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an incredible and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your buyers or someone else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one dealing with customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to provide the demands of our buyers and he is also the one that manages our team to guarantee that everything can be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even though he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to give wonderful services to customers.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is updated and running effectively.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is very dependable and he can inspire others through his work since he knows that a playback will help someone.
The merchandise:
Eventide
If you want to locate an simple to use recording solution that is secure and reputable, you do not need to go elsewhere since Eventide recordings is here to help you. These recorders are very simple to use over the help of MediaWorks software and you may even access them on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can be able to improve their software constantly and they can always do this regularly to ensure that they'll meet the demands of clients. If you'd like to learn more about MediaWorks, you may read this on the MediaWorks tab to learn more of its capabilities. You may also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can undoubtedly allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could hook you up to your NexLog Recorder. You could access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software might also enable you to make quick call replay and browsing and this can also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of connected calls on the saved incidents. All incidents can be managed with a committed tab together with a graphical timeline view. This can help you control multiple incidents in one screen. When additional calls are already located, they will be copied in an existing incident and allow you to construct a complete set of relevant calls or media.
If you would like to be sure that it will be easier, incidents can be saved remotely on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and the personal experience of clients. We always consider your satisfaction more than anything and we're going to do anything to make certain that you'd be pleased with our products.
We have skilled engineers which are very professional and they offer wonderful service and product installation in Valdosta, GA.
We've got service departments that are already prepared to deal with the system together with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we are going to combine our efforts with you to guarantee that you'll have a specialist system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Birmingham, AL to help suit the requirements of the agency. Our offerings commonly fall into 3 different categories, but we will be able to create a custom maintenance plan that will fit your needs.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor could be included. You can expect software updates and also 24/7 monitoring and the service charge will just be incurred if you are going to avail this outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There will be software improvements and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customer may have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it will cover all the service and full access to our help desk 24 hours a day and 7 days per week. The software improvements will also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will offer complimentary web training over the warranty period to make sure that the team will have the knowledge in using the software. We want you to enjoy using the merchandise that we provide so we can ensure that you are going to be confident in using the tools. We are going to offer you with on-site training at the time of installation and provide web-training over the first-year warranty and while it is under service contract.
On these sessions, you and your team will be guided over the process and learn the features of the software. Our main goal is to help you use the product easily and understand all the features that it can provide.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you can maintain the performance of your voice logger as technology ages.
We may even provide reconditioned systems which are actually refurbished to the main performance specifications. To learn more information about the service, you can contact us right now.