QRS (Quality Recording Solutions) Give Very Best Suggestions On 911 Recorders In Jackson, MS
Our primary mission at Quality Recording Solutions is to help offer a more secure community for all and to support public safety professionals. We would like to do these through individualized and friendly services. These things will be feasible because of our up-to-date, inexpensive and reliable voice and data recordings meant for public safety and support businesses in the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we have the best equipment to manage and provide the requirements of organizations in Cookeville, TN.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.
They also pay attention to the difficult work and work balance for the employees. They entirely know that looking after a happy and fulfilled team of experts will help bring higher quality service and customer relations so they've got been centering on this aspect.
We have more than 40 years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will certainly know us.
The value of the corporation begins on the culture and personal relationships with clients. We can definitely offer unparalleled technical and personalized customer service while we're doing what we do. We always keep our growth focused and deliberate and we are going to be centering on quality. We have been supplying a fantastic product line in the Eventide Recording Equipment. Our solutions are presently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for over 7 years.
You can take a look at our website to learn more about us, our product and the services that we offer. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our giveaways and contributions to festivities.
Service Location
We provide services to several organizations positioned in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We're very excited to provide the best quality services and products for you.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is certainly a great leader and he has brought lots of things on the table to encourage his team members.
The favorite assistance that he generally gives is: take care of your consumers or someone else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is always dedicated to meet the requirements of every customer to the best of his ability and he handles our team to be sure that they can implement everything effectively. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will invariably meet the needs of our buyers.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the corporation. He is referred to as a multi-tasker and he guarantees that our technology can be updated and running efficiently. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is inspired in his work since he sees that the playback of a call will help somebody else.
Our Products:
Eventide
Do you would like to find a recording solution that is simple to use, secure and reliable? You do not have to look anywhere else since Eventide recordings is what you need.
These recorders are incredibly easy to use through the MediaWorks software and it can be accessed through the web or desktop application, which can make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also enhances its software on a regular basis to help meet the demands of the buyers and at QRS keep the system up-to-date.
To learn more about MediaWorks, you can always read it on the MediaWorks tab to learn about the capabilities of this software. You could call us now if you really need to set up a live demo of the product and we're going to show how can help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This type of service may also permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software needed to connect to the NexLog Recorder. You could access this through your web browser and in your secure network or also through your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks can permit you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay rapidly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software can even permit you to organize groups of linked calls to saved incidents. Every incident can invariably be managed on a dedicated tab along with its own graphical timeline view. This may enable you to manage multiple incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and permit you to build-up a complete set of relevant media or calls. To be sure that it's going to be easier, incidents can always be remotely saved on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the merchandise that we deliver and also the personal experience of our clients. We consider your satisfaction above all else and we will do everything to make certain that you will be pleased and your units can be installed.
We certainly have the best and the most skilled engineers that will provide wonderful service and product installation in Athens, GA.
We've got service departments that are already ready to deal with the system along with the professional knowledge of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to make certain that you could have an expert system.
Service
Quality Recording Solutions will provide multiple service agreements in Huntsville, AL to suit the demands of the agency. Our offerings generally fall into 3 groups, but we will offer custom maintenance plans that may fit the demands of the customers.
Normal
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also anticipate software updates and 24/7 remote monitoring and the service can be charged outside of the business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You need to realize that software improvements and remote monitoring are included. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would suggest that it is going to cover all the service and offer full access to the help desk 24 hours a day and 7 days per week. Software improvements could be available and 24/7 monitoring. You'll not need to take into consideration the parts and labor because they are all included.
Training
Quality Recording Solutions can provide the best complimentary web training in the warranty period to make sure that the team may have the knowledge to make use of the software. We want you to enjoy using the merchandise that we provide so we can ensure that you are going to be confident in using the tools. We will offer on-site training at the time of installation and offer web-training through the 1st year warranty and while it's under service contract.
On these sessions, you and your team can be guided over the procedure and learn the features of the software. Our main goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice recorder as technology ages. We also provide reconditioned systems that are refurbished to the main performance specifications. To find out more about this, call us at this time.