QRS (Quality Recording Solutions) Offer You Best Help On Voice Loggers In Knoxville, TN
Our primary mission at Quality Recording Solutions is to give a much safer community for everybody and to also support public safety professionals. We want to do all these with the use of personalized and friendly services and all of it's going to be feasible with our up-to-date, inexpensive and trusted voice and data recordings meant for public safety and support companies situated in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you can expect that we already have the tools to manage organizations in Jacksonville, FL.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They also pay attention to the difficult work and also work balance of their employees. They entirely know that taking care of a happy and satisfied team of specialists may help bring higher quality service and customer relations so they have been concentrating on this aspect.
We've got more than 4 decades of experience in this industry and we have team members that are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the company actually begins on the culture and personal relationships with customers. We can surely provide the best technical and customized customer service while we're doing what we do. We always kept our growth intentional and concentrated and we are focusing on quality. We have been providing an excellent product line in the Eventide Recording Equipment. Our existing solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS will even support legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for over 7 years.
You can always check our website to find out more about us, our services and products. We also enjoy giving back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We provide services to various companies situated in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We are very excited to offer the best quality products and services for you.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John definitely leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of advice is: take care of your consumers or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very devoted to his work and he offers the needs of the consumers.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all enough time as he can effortlessly know and offer the needs of the buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the organization. He is known for being a multi-tasker and he always makes sure that our technology is updated and running efficiently. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trustworthy and he is always inspired in his work since he sees that the a playback of a call can certainly help somebody else.
The Products:
Eventide
Are you searching for an simple to use recording solution that's secure and reputable? You don't have to go elsewhere since the Eventide recordings is what you need.
These recorders are really easy to use through the assistance of MediaWorks software that you can access on the internet or a desktop application, which may make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is improving continually regularly to make certain that they can meet the demands of the buyers. If you'd like to find out more about MediaWorks, you may always read it on the MediaWorks tab to find out about its capabilities. You may unquestionably talk to us if you would like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This can enable the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will hook you up to your NexLog Recorder. You could access this over the web browser and in your secure network or also through the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay quickly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software might also allow you to organize groups of related calls into saved incidents. Every incident can invariably be managed on a devoted tab along with its own graphical timeline view. This can permit you to control multiple incidents in one screen.
If the additional calls are already located, they'll be copied quickly through an existing incident and enable you to build-up a complete set of related media or calls. To be sure that it's going to be easier, incidents can invariably be remotely saved on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always devoted to the merchandise that we deliver and the personal experience as buyers. Your satisfaction is always important to us and we are going to do everything to make certain that you are going to be pleased and your units will be installed correctly. We also have skilled field engineers which are proud of their speedy service and product installation in Tuscaloosa, AL.
The service department will undoubtedly be prepared to deal with the system along with the professional expertise that our team has to provide. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you will be equipped with an expert system.
Service
Quality Recording Solutions can be able to offer multiple service agreements in Biloxi, MS to suit the requirements of the agency. Our offerings will commonly fall into 3 groups, but we will offer custom maintenance plans that will fit the requirements of the buyers.
Regular
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also anticipate software updates and 24/7 remote monitoring and the service will be charged outside of the business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. You should know that software improvements and remote monitoring are included. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would show that it's going to cover all the service and provide full access to the help desk 24 hours a day and 7 days a week. Software updates might be available and 24/7 monitoring. You won't have to think about the parts and labor as they are included.
Training
Quality Recording Solutions can be able to permit you to offer complimentary web training during the warranty period to ensure that the team will be knowledgeable to make use of the software. We are going to want you to enjoy the experience with the merchandise so we are going to do everything to ensure that you'll be confident when you're using the tools. We will make sure that we can offer you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it's under service contract.
During these sessions, you and your team will be guided step by step over the features of the software. Our main goal is to help you go out feeling at ease since you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the consumers to help maintain the performance of their voice recorder as technology ages. To understand more about this, you can call us directly.