Quality Recording Solutions Provide You Professional Ideas About Voice Loggers In Montgomery, AL
Our mission here at Quality Recording Solutions is to help make the communities a more secure place, support the public safety specialists and to attain all this through customized and friendly services. We may make it probable by offering up-to-date, trustworthy, affordable and efficient voice and data recording solutions to all the public safety and support businesses found at the Southeast.
We've got a lot of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you could expect that we've got the correct equipment to offer the requirements of any companies in Macon, GA.
History And Culture Of The company
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The business has long been centered on its core values as well as its devotion to family values. They also consider the hard work and work balance for all their employees since they know that looking after a happy and fulfilled team of specialists can provide them with better service quality and customer relations. We've got more than 4 decades of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the company is on the culture and personal relationships with clients. We can offer the best technical and customized customer service and do what we do best. We keep our growth intentional and targeted and we are going to also focus on quality services above all else. We have been offering the best product line in the Eventide Recording Equipment.
Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers.
QRS is currently supporting legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for a minimum of 7 years.
You could check your website to learn more about this. Our products and services can also be found there.
We also give back to our community by means of helping or working with the conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by method of special gifts and contributions to festivities.
Service Location
We're providing services to different organizations situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We are very eager to offer our wonderful quality products and services to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been big fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an incredible and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your customers or somebody else will.
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in providing the requirements of consumers and he also manages our team to make certain that everything will be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to ensure that they could provide the demands of the consumers all enough time.
Mark Maier
Mark is undoubtedly our fearless Service Manager and he is the patient backbone of the corporation.
He is a fantastic multi-tasker and he may also keep our technology updated and make sure that everything will run effectively. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work because he knows that the playback of a call will help someone.
Our Products:
Eventide
Do you would like to seek out a secure, reliable and simple to use recording solution? You don't have to look elsewhere because Eventide recordings is what you're trying to find.
These recorders are extremely easy to use over the MediaWorks software and it may be accessed over the web or desktop application, which can make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide increases its software regularly to help meet the demands of the consumers and also the QRS will keep the system updated.
If you want to learn more about MediaWorks, you can read it on the MediaWorks tab and discover more about the features of the software. You could call us now if you really need to set up a live demo of the product and we're going to show how will help you.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service that can absolutely enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This type of service can permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will connect you to your NexLog Recorder. You could access this through your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to look, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software could also enable you to make quick call browsing and replay and it may include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software allows you to organize groups of related calls into saved incidents. Every incident can always be managed on a focused tab together with its own graphical timeline view. This will allow you to control multiple incidents in one screen.
When the additional calls are located already, they're going to unquestionably be copied through an existing incident and allow you to build-up a complete set of relevant media or calls. To make sure that it is going to be easier, incidents can always be remotely saved on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we deliver and also the personal experience as buyers. We always pay attention to your satisfaction more than anything else and we're going to do everything to ensure that you'll be pleased and your units will be correctly installed. We've got skilled engineers who are proud of their terrific service and product installation in Florence, AL.
We also have service departments which are prepared to handle your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you are going to have a specialist system.
Service
Quality recording solutions may offer multiple service agreements in Biloxi, MS to help suit the needs of the agency. Our offerings commonly fall into 3 different groups, but we're going to be able to create a custom maintenance plan that would fit your needs.
Normal
The normal service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor could be included. You could also anticipate software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the organization hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There can be software updates and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer will have to pay for the parts.
Premium
The premium service agreement can be a full extension of the first year warranty. It indicates that it's going to cover the service and full access to the help desk 24 hours a day and 7 days per week. The Software improvements can be available as well as 24/7 monitoring. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions could be able to provide complimentary web training during the warranty period to be sure that your team will have the knowledge to use the software. We want you to have fun and enjoy the experience with the items so we're going to make certain that you're confident in using the tools. We're going to make sure that we can provide you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it's under service contract.
Through the sessions, you and the team will be guided step by step on the features of the software. Our goal is to help you learn everything that you need to discover more about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the voice logger as technology ages. We may also offer reconditioned systems that were actually refurbished to the original performance specifications. You should call us today to learn more.