QRS (Quality Recording Solutions) Offer You Very Best Hints Covering Telephone And Radio Loggers In Murfreesboro, Tennessee
The primary mission of Quality Recording Solutions is to make the neighborhoods a much safer place to be, offer support to public safety experts and also to achieve these over the best services. We will make this feasible by supplying up-to-date, affordable, efficient and trusted voice and data recordings to public safety and support organizations in the Southeast.
We've got tons of experience in assisting 911 centers, police stations, fire stations, financial institutions, hospitals, government facilities and more so you could already expect that we've got everything to give the needs of companies in Cookeville, TN.
The History And Culture Of The organization
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The business has always maintained its core values, strong devotion to family values, tough work and also work balance for all the employees.
For all these years, the corporation has flourished because of these values. We understand that to be able to offer higher quality service and customer relations, we need to have a happy and satisfied team of professionals. We've got more than 4 decades of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the corporation will start on the culture and personal relationships with your clients. We can provide unparalleled technical and individualized customer service while we do what we do well. We will always keep our growth targeted and intentional and we are going to also concentrate on quality.
We have been offering a terrific product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the current products in the communication centers. QRS is also supporting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to offer support and parts for more than 7 years.
You could check out our website to learn more about us, our product and the services that we offer. We also enjoy giving back to the people that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We are providing services to different companies situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We are very eager to offer you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a fantastic and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of advice is: take care of your clients or somebody else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very committed to meet the needs of the consumers with the best ability that he can muster and he handles our team to make certain that everything could be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can discover more about the needs of the clients and provide them with the best products and services.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the organization. He is a multi-tasker and he always guarantees that our technology will be up-to-date and efficiently running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely dependable and he is always inspired in his work since he understands that the a playback of a call can certainly help somebody else.
The Products:
Eventide
Are you trying to find an easy-to-use recording solution that is secure and reputable? You do not need to go anywhere else since the Eventide recording solutions is what you need.
These recorders are really easy to use over the aid of MediaWorks software that you could access on the internet or a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide is improving consistently regularly to be sure that they could meet the demands of the consumers. If you'd like to know more about MediaWorks, you can always read it on the MediaWorks tab to understand about its capabilities. You can definitely talk to us if you would like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This may enable the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may permit you to connect to your NexLog Recorder. You could access it over the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to allow you to make a quick call and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be an excellent help to organize groups of associated calls on the saved incidents because every incident will be managed through a dedicated tab together with its graphical timeline view. This will certainly be a terrific method to manage different incidents in one screen.
When additional calls are located, they are going to be copied in an existing incident and also allow you to construct a complete set of relevant calls or media. If you'd like to make this easier, incidents can always be saved remotely on the source digital logging recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the products that we supply and the personal experience as consumers. We always pay attention to your satisfaction more than anything else and we are going to do everything to ensure that you'd be pleased and your units can be effectively installed. We've got skilled engineers who are proud of their great service and product installation in Dothan, AL.
We even have service departments which are ready to manage your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you are going to have a professional system.
Service
Quality recordings can offer multiple service agreements in Pensacola, FL to help suit the demands of the agency. Our typical offerings will usually fall into 3 groups, but we can create custom maintenance plans that could fit the requirements of the buyers.
Standard
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor can be included. You may expect software improvements and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There would be some software updates and remote monitoring. In this type of plan, a service charge can be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement will be a full extension of the first year warranty. It indicates that it will cover the service and full access to the help desk 24 hours a day and 7 days a week. The software improvements and 24/7 monitoring will also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions could be able to allow you to provide complimentary web training during the warranty period to ensure that the team will be knowledgeable to use the software. We will want you to enjoy the experience with the products so we're going to do everything to make certain that you'll be confident when you're using the tools. We are going to also make sure that we may offer on-site training at enough time of installation and offer web-training on the first-year warranty and while it's under service contract.
Over the sessions, you and your team may be guided step by step through the features of the software. Our principal goal is to help you go out feeling at ease because you already know the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also provide service contracts to maintain the performance of the voice recorder as technology ages.
We will even provide reconditioned systems that are actually refurbished to the main performance specifications. You may contact us to learn more information on the service and purchasing of the refurbished systems.