Quality Recording Solutions Offer Us Very Best Help On Voice Loggers In Augusta, Georgia
Our primary mission right here at Quality Recording Solutions is to offer a more secure community for everybody and to provide support to public safety experts. We will do all these through the use of customized and friendly services and it is going to be possible with our up to date, dependable and affordable voice and data recording samples for public safety and support businesses in the Southeast.
We are providing our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you could anticipate that we have everything that the companies in Atlanta, GA.
The History And Culture Of The organization
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The organization has always preserved its core values, strong devotion to family values, hard work and also work balance for all the employees.
For all these years, the business has flourished due to these values. We understand the nurturing a fulfilled and happy team of experts can bring higher quality service and customer relations. We have over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. Fundamentally, responders, officials and also telecommunicators know who we are.
The value of the company will begin on the culture and personal relationships with your consumers. We can certainly provide unparalleled technical and individualized customer service while we are giving what we do. We have always kept our growth targeted and deliberate and we're always centering on quality more than anything else.
We've got been giving a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the latest products in the communication centers. QRS is also assisting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also offer support and parts for more than 7 years.
You could have a look at our website to understand more about us, our product and the services that we offer. We also enjoy giving back to the folks that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by praising the dispatches over the help of giveaways and contributions to customer websites and festivities.
Service Area
We serve several agencies in the states of Georgia and Alabama and we're going to continue to expand to Tennessee, Florida and Mississippi. We're very excited to share and offer our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Essentially, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John certainly leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your buyers or someone else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in providing the requirements of customers and he also manages our team to make certain that everything would be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even though he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to offer fantastic services to clients.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is up to date and running correctly.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in as he already sees that a playback might help someone else.
Our Products:
Eventide
Are you looking for an easy-to-use recording solution that's both secure and reputable? You do not have to look elsewhere as the Eventide recording solution is what you are looking for!
These recorders are really simple to use with the aid of the MediaWorks software and it'll be accessible on the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the buyers and we are QRS will keep your system updated.
If you'd like to understand more about MediaWorks, you may read it on the MediaWorks tab and discover more about the features of the software. You can contact us if you want to set up a live demo of the product and we're going to show you how we can meet your needs.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service that could absolutely enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This service can be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software required to connect to the NexLog Recorder. You may access this using your web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to look, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software could also permit you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software can even allow you to organize groups of related calls to saved incidents. Every incident can then be managed on a devoted tab together with its very own graphical timeline view. This may allow you to manage multiple incidents in one screen.
When the additional calls are located already, they are going to undoubtedly be copied through an existing incident and allow you to build-up a complete set of appropriate media or calls. To guarantee that it will be easier in the foreseeable future, incidents can be saved remotely on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we are delivering and also the personal experience as buyers. We always pay attention to your satisfaction above all else and we're going to do everything to ensure that you'd be pleased and your units can be appropriately installed. We've got skilled engineers who are proud of their fantastic service and product installation in Lake City, FL.
We also have service departments that are ready to handle your system together with the professional expertise of your team. By installing the new wiring and repairing the existing installation, we are going to combine our efforts to be sure that you may have a professional system.
Service
Quality recording solutions will offer multiple service agreements in Montgomery, AL to help suit the demands of the agency. Our offers commonly fall into 3 classes, but we can make custom maintenance plans based on your needs.
Standard
The regular service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor will be included. You may also expect software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the organization hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There could be software updates and remote monitoring. For this plan, there can be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement could be a full extension of the first year warranty. This means that it'll cover the service and full access to the help desk 24 hours a day and 7 days each week. The Software updates can be available as well as 24/7 monitoring. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can be able to provide complimentary web training during the warranty period to be sure that your team can have the knowledge to use the software. We are going to want you to enjoy the experience with the merchandise so we are going to do everything to make sure that you are going to be confident when you are using the tools. We are going to ensure that we will offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it is under service contract.
During these sessions, you and your team could be guided step by step through the features of the software. Our goal is to help you learn everything that you need to find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the radio recorder as technology ages. We could also provide reconditioned systems that were actually refurbished to the main performance specifications. To know more about this, call us at this time.