Quality Recording Solutions Give You Very Best Guidelines On Voice Loggers In Meridian, Mississippi
Our mission here at Quality Recording Solutions is to help to make the neighborhoods a safer place, aid the public safety specialists and to achieve all of this through individualized and friendly services. We will make this feasible by giving updated, inexpensive, effective and trustworthy voice and data recording solutions to public safety and support agencies in the Southeast.
We've got a lot of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government establishments and more so you may already expect that we have everything to offer the needs of businesses in Augusta, GA.
History And Culture Of The organization
Quality Recording Solutions was founded in 2000 in Roswell, Georgia. The company is always focused on its core values and its devotion to family values. They always see the difficult work and work balance for the employees since they realize that having a happy and fulfilled team of experts will offer better service quality as well as customer relations. We've got more than 4 decades of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we're.
The value of the corporation will always be on the culture and personal relationships with the customers. We will offer you the best technical and customized customer service and do what we can. We keep our growth deliberate and focused and we are going to also concentrate on quality services above all else. We have been providing the best product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers.
QRS is currently assisting legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for at least 7 years.
If you want to know more about this, you could always check our website. We have services and products included there.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the praising of dispatches by way of special gifts and contributions to festivities.
Service Location
We are supplying services to different businesses situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We are very excited to provide the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought many things on the table to encourage the whole team. His favorite piece of advice is: take care of your customers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very committed to his work and he offers the requirements of the buyers.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make sure that they can provide the requirements of the customers at all times.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the business.
He is an impressive multi-tasker and he always keeps our technology updated and be sure that they are running efficiently. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work since he sees that it would help other folks.
The Products:
Eventide
Do you wish to search for an easy to use recording solution that's both trustworthy and secure? You don't have to go anywhere else since the Eventide recordings is what you require.
These recorders are really simple to use over the help of MediaWorks software that you can access through the internet or a desktop application, which may make the telephone and radio logger more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is continuously improving their software frequently to be sure that they can meet the demands of the customers. If you'd like to understand more about MediaWorks, you may always read it on the MediaWorks tab to understand about its capabilities. If you would like to have a live demo of the product, you may call us right now.
The Latest Hardware Offerings Of Eventide
NexLog recorders can help support a standards-compliant NG911 event logging web service that could undoubtedly enable other NG911 subsystems to deposit and obtain data like geo-location and call routing logs. This service could be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might connect you to your NexLog Recorder. You will be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software may also enable you to make quick call replay and browsing and this may also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will permit you to organize groups of associated calls when it comes to the saved incidents. The incidents can be managed with a devoted tab along with a graphical timeline view. This can help you handle multiple incidents in one screen. Once the additional calls are located, they'll be copied in an existing incident and permit you to create a complete set of appropriate calls or media.
If you would like to be sure that it'll be easier, incidents can be saved remotely on the source 911 recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we are always committed to the merchandise that we deliver and also your personal experience as clients. Your satisfaction is always essential to us and we are going to do everything to ensure that you will be pleased and your units could be installed properly. We also have skilled field engineers that are proud of their speedy service and product installation in Gainesville, FL.
The service department is prepared to take care of your system together with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you are going to be equipped with a specialist system.
Service
Quality Recording Solutions can be able to offer multiple service agreements in Hattiesburg, MS to suit the needs of the agency. Our offerings usually fall into 3 classes, but we will offer custom maintenance plans that would fit the needs of the consumers.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also anticipate software updates and 24/7 remote monitoring and the service could be charged outside of the company hours.
Telephone/Remote
This type of service agreement can cover remote support and also offer access to the help desk. You need to realize that software updates and remote monitoring are included. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will imply that it's going to cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software updates will become available and 24/7 monitoring. You'll not need to take into account the parts and labor as they are all included.
Training
Quality Recording Solutions will offer complimentary web training throughout the warranty period to ensure that the team can have the knowledge in using the software. We surely want you to enjoy using our products so we will ensure that you would be confident in using these tools. We're going to offer you with on-site training at the time of installation and provide web-training through the first-year warranty and while it's under service contract.
On these sessions, you and your team will be guided over the procedure and learn the features of the software. Our main goal is to actually help you use the product easily and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice recorder as technology ages. We will even offer you reconditioned systems that were refurbished to the main performance specifications. You could call us to know more about this.