Quality Recording Solutions Offer Top Ideas On Radio Recorders In Huntsville, Alabama
Our mission here at Quality Recording Solutions is to give a safe community to all and to provide support to public safety experts. We're going to do all these through the usage of personalized and friendly services and it will be possible with our updated, reliable and inexpensive voice and data recordings for public safety and support businesses in the Southeast.
We already have a lot of experience in serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you may anticipate that we already have the tools to deal with organizations in Johnson City, TN.
The Company's History And Culture
Quality Recording Solutions was launched in 2000 and it has developed in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They pay attention to the hard work and work balance of their employees. They understand that taking care of a satisfied team of professionals will offer better quality service and customer relations.
We've got more than 4 decades of experience in this industry and we have team members which are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the organization actually begins on the culture and personal relationships with the consumers. We can definitely offer unparalleled technical and customized customer service while we're doing what we do. We always kept our growth intentional and concentrated and we are focusing on quality. We've got been providing a great product line in the Eventide Recording Equipment. Our solutions are currently giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers. QRS can even support legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to provide support for these products for 7 years.
You should check our website to learn more about us, the products that we offer and the services that we offer. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We're providing services to different companies situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became an incredible leader and he was able to bring a lot of things on the table that can encourage the team. His favorite piece of advice is: take care of your consumers or somebody else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one managing customer experience from initial planning and he makes the surveys to installation as well as training. He is always committed in providing the needs of customers and he also handles our team to make certain that everything will be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to offer wonderful services to clients.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is updated and running efficiently. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely trustworthy and he is always inspired in his work since he sees that the a playback of a call can definitely help somebody else.
The merchandise:
Eventide
When you need an easy-to-use recording solution that's both trustworthy and secure, you do not have to go anywhere else because Eventide recordings can help you. These recorders are really simple to use through the help of MediaWorks software and you could access them on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks is presently supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can enhance their software constantly and they could do this on a regular basis to be sure that they can meet the demands of the clients. If you want to know more about MediaWorks, you may always read it on the MediaWorks tab to understand more of its features. You may speak with us if you want a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This can allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may hook you up to your NexLog Recorder. You may access this through your web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it will include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software might also allow you to organize groups of related calls into saved incidents. Every incident can then be managed on a committed tab along with its very own graphical timeline view. This can enable you to manage multiple incidents in one screen.
If the additional calls are already located, they're going to be copied immediately through an existing incident and enable you to build-up a complete set of appropriate media or calls. To ensure that it will be easier in the foreseeable future, incidents might be saved remotely on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're committed to the products that we are delivering and also the personal experience as clients. It's really important to satisfy our clientele and we're going to do everything to be sure that you will be pleased and your units could be appropriately installed. We've got skilled field engineers that takes pride in their speedy service and product installation in Tuscaloosa, AL.
The service department will absolutely be prepared to take care of the system together with the professional knowledge that our team has to provide. By the installation of the new wiring and repairing existing installations, our team can team up with you to make sure that you are going to have an expert system.
Service
Quality Recording Solutions will offer the multiple service agreements in Tupelo, MS to suit the demands of the agency. Our offerings will generally fall into 3 classes, but we will offer custom maintenance plans which will fit the needs of the consumers.
Regular
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor could be included and you may expect that there will be software updates and 24/7 remote monitoring and the service will only be charged outside of business hours.
Telephone/Remote
This service agreement will certainly cover remote support and provide access to the help desk. There may also be software updates and remote monitoring. With this plan, a service charge will only be incurred for on-site service and the customer will require to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will mean that it'll cover all the service and provide full access to the help desk 24 hours a day and 7 days a week. Software updates will absolutely be available and 24/7 monitoring. You will not have to think about the parts and labor because they are included.
Training
Quality Recording Solutions can permit you to provide complimentary web training throughout the warranty period to ensure that the team would have the knowledge to use the software. We always want you to enjoy this experience with the items so we're going to do everything to ensure that you're confident in using the tools. We will make sure that we can offer you with on-site training at time of installation and also provide web-training over the first-year warranty and While it's under service contract.
During these sessions, you and your team will be guided step by step over the features of the software. Our main goal is to help you go out feeling at ease as you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of telephone recorders as technology ages. To learn more about this, you can call us directly.