QRS (Quality Recording Solutions) Provide Us Very Best Ideas About Telephone Recorders In Hattiesburg, Mississippi
Our mission at Quality Recording Solutions is to actually offer a safer community for everyone and to support public safety experts. We want to achieve all these through individualized and friendly services. All of these can be probable through our updated, reliable and inexpensive voice and data recordings for all the public safety and support agencies found at the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we've got the best equipment to handle and provide the requirements of companies in Atlanta, GA.
The History And Culture Of The company
Quality Recording Solutions was actually founded in 2000 and it has developed in Roswell, Georgia. The organization has always preserved its core values, strong devotion to family values, tough work and also work balance for all the employees.
For all these years, the corporation has flourished because of these values. We all know that to be able to offer higher quality service and customer relations, we need to have a happy and fulfilled team of experts. We've got more than 40 years of experience in this industry and our team members are surely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the organization will begin on the culture and personal relationships with your customers. We can certainly offer unparalleled technical and customized customer service while we're giving what we do. We always kept our growth targeted and deliberate and we focus on quality above all else.
We've got been providing an excellent product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the latest products in the communication centers. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support and parts for longer than 7 years.
You may always check our website to find out more about us and our products and services. We also enjoy giving back to the folks that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We're serving different businesses in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are already excited to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. John's favorite piece of advice is: take care of your clients or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is very committed to what he is doing and he offer the needs of the customers and also the one who manages our team to make sure that everything can be implemented correctly.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all the time because he can very easily know and offer the demands of the consumers.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the corporation. He was known for being a multi-tasker and he always guarantees that our technology is updated and running effectively.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also served in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in because he already sees that a playback might help somebody else.
The merchandise:
Eventide
Do you want to look for an easy to use recording solution that's both reliable and secure? You don't have to go elsewhere because the Eventide recording samples is what you need.
These recorders are easy to use with the help of MediaWorks software and you could also access this on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is constantly improving their software regularly to be sure that they could meet the demands of the consumers. If you want to find out more about MediaWorks, you could always read it on the MediaWorks tab to know about its capabilities. If you'd like to have a live demo of the product, you could call us at this time.
The Latest Hardware Offerings Of Eventide
NexLog recorders will help support a standards-compliant NG911 event logging web service that can absolutely enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This kind of service can permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that may connect you to your NexLog Recorder is MediaWorks. You could access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly permit you to make quick call replay and browsing and it is going to include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software can help you organize groups of related calls. Every incident will be managed through a focused tab along with its graphical timeline view. This can allow you to manage multiple incidents in just one screen. When additional calls are already located, they will be copied in an existing incident and enable you to build a complete set of appropriate calls or media.
If you'd like to make sure that it will be easier, incidents could be saved remotely on the source Call logger.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and also the personal experience as customers. We always consider your satisfaction more than anything else and we're going to do everything to make sure that you will be pleased and your units will be properly installed. We also have the best engineers that take pride in their terrific service and product installation in Gainesville, FL.
We even have service departments that are ready to deal with your system along with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we will combine our efforts to make certain that you could have a specialist system.
Service
Quality Recording Solutions will provide multiple service agreements in Tupelo, MS to suit the demands of the agency. Our offerings often fall into 3 categories, but we can offer custom maintenance plans that will fit the requirements of clients.
Normal
The regular agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you may expect that there will be software improvements and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This service agreement will certainly cover remote support and provide access to the help desk. There may also be software updates and remote monitoring. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will imply that it's going to cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software updates will become available and 24/7 monitoring. You are going to not need to consider the parts and labor since they are all included.
Training
Quality Recording Solutions could be able to give complimentary web training during the warranty period to ensure that your team could have the knowledge to make use of the software. We're going to want you to enjoy the experience with the merchandise so we're going to do everything to make certain that you will be confident when you're using the tools. We are going to ensure that we can offer you with on-site training at time of installation and also provide web-training through the first-year warranty and While it's under service contract.
During these sessions, you and your team could be guided step by step over the features of the software. Our main goal is to help you go out feeling at ease since you already know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice logger as technology ages. We can also offer reconditioned systems that were actually refurbished to the original performance specifications. To know more about this, call us at this time.