QRS (Quality Recording Solutions) Offer Good Info On Telephone And Radio Loggers In Macon, Georgia
Our principal mission at Quality Recording Solutions is to help offer a more secure community for all and to support public safety specialists. We would like to do these through personalized and friendly services. All of these can be possible through our updated, trusted and inexpensive voice and data recordings for all the public safety and support agencies found at the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, financial institutions and more so we certainly have the best equipment to manage and provide the demands of companies in Jacksonville, FL.
The History And Culture Of The organization
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The business has always maintained its core values, strong devotion to family values, hard work and also work balance for all the employees.
For all these years, the company has flourished due to these values. We understand the looking after a satisfied and happy team of professionals can bring better quality service and customer relations. We've got over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. Essentially, responders, officials and also telecommunicators know who we are.
The value of the business starts on the culture and personal relationships with the clients. We can definitely provide unparalleled technical and customized customer service while we are providing what we do. We always kept our growth focused and deliberate and we concentrate on quality above all else.
We have been providing a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to the present products in the communication centers. QRS is also helping legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to provide support and parts for more than 7 years.
You'll be able to confirm our website to understand more about us and our products and services. We also enjoy giving back to the people that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We're giving different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very excited to offer the best quality services and products for you.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also referred to as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has long been a large fan of golf and he also plays it. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a great leader indeed. He brought a lot of things on the table that might encourage his team members.
The favorite assistance that he generally gives is: take care of your consumers or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very devoted to meet the needs of the clients with the best ability that he can muster and he manages our team to ensure that everything could be implemented smoothly. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to be sure that product offerings at QRS will always meet the requirements of our clients.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the company. He was known for being a multi-tasker and he always guarantees that our technology is up to date and running properly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is very trusted and he can inspire others through his work since he sees that a playback may help somebody.
Our Products:
Eventide
Do you want to find a recording solution that is easy to use, secure and reputable? You do not have to look anywhere else since Eventide recording solutions is what you need.
These recorders are really easy to use with the help of the MediaWorks software and it will be accessible over the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also enhances its software on a regular basis to help meet the demands of the buyers and at QRS keep the system up to date.
To find out more about MediaWorks, you may always read it on the MediaWorks tab to learn about the capabilities of this software. You could call us now if you really need to set up a live demo of the product and we're going to show how will help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could hook you up to the NexLog Recorder. You can access this using your web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks can enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay quickly and this may include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software could also allow you to organize groups of associated calls into saved incidents. Every incident can then be managed on a committed tab together with its very own graphical timeline view. This will enable you to handle multiple incidents in one screen.
When the additional calls are located already, they are going to certainly be copied through an existing incident and allow you to build-up a complete set of related media or calls. To guarantee that it would be easier in the foreseeable future, incidents can be saved remotely on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we are always committed to the products that we deliver and also your personal experience as clients. It is important to meet our clients and we will do our best to do everything to ensure that you'd be pleased and your units could be installed. We also have skilled field engineers that are proud of their speedy service and product installation in Rome, GA.
The service department will invariably be prepared to take care of the system together with the professional expertise of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to ensure that you will have a professional system.
Service
Quality Recording Solutions will provide multiple service agreements in Jackson, MS to suit the demands of the agency. Our offerings will typically fall into 3 categories, but we will offer custom maintenance plans which will fit the requirements of the consumers.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you can expect that there would be software improvements and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This service agreement will certainly cover remote support and offer access to the help desk. There may also be software improvements and remote monitoring. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which implies that it could cover all the service and offer full access to the help desk 24 hours a day and 7 days per week. Software improvements could be available and 24/7 monitoring. You will not need to take into consideration the parts and labor because they are all included.
Training
Quality Recording Solutions may offer complimentary web training over the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy the use of our products so we are going to guarantee that you are going to be confident to use these tools. We will provide you with on-site training at the time of installation and provide web-training throughout the first-year warranty and while it's under service contract.
During these sessions, you and your team will be guided step by step with the features of the software. Our primary goal is to actually help you use the product without difficulty and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of radio recorders as technology ages. You could call us to learn more about this.