Quality Recording Solutions Offer Us Professional Guidelines On Eventide Recorders In Tupelo, Mississippi
Our mission at Quality Recording Solutions is to actually provide a safer community for everybody and to support public safety experts. We wish to do these over the help of personalized and friendly services. All of these will be feasible with our up to date, dependable and affordable voice and data recording solutions for public safety and support companies in the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, finance institutions and more so we undoubtedly have the best equipment to manage and offer the needs of organizations in Albany, GA.
The History And Culture Of The organization
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The company has always preserved its core values, strong devotion to family values, hard work and also work balance for all the employees.
This is the explanation why the business has long been flourishing over the years. We know that looking after a happy and satisfied team of experts can lead to higher quality service and customer relations. We've got more than 40 years of experience in this industry and our team members are unquestionably beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the business will start on the culture and personal relationships with your customers. We can provide unparalleled technical and customized customer service while we do what we do well. We always kept our growth concentrated and intentional and we concentrate on quality above all else.
We have been providing an incredible product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the existing products in the communication centers. QRS is also assisting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also offer support and parts for a minimum of 7 years for all our products.
You will be able to check our website to know more about us and our services and products. We can also enjoy giving back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We serve several businesses in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We are very eager to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. John's favorite piece of assistance is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and creates surveys to installation and training.
He is very committed to meet the requirements of the consumers with the best ability that he can muster and he deals with our team to make sure that everything could be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make sure that the products that we provide can meet the requirements of the consumers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the corporation.
He is an impressive multi-tasker and he always keeps our technology up to date and ensure that they are running efficiently. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is trusted and he is always inspired in his work because he sees that he can help other people.
Our Products:
Eventide
Do you wish to find a recording solution that is simple to use, secure and reliable? You do not have to look elsewhere because Eventide recording samples is what you're trying to find.
These recorders are incredibly easy to use through the MediaWorks software and it may be accessed through the web or desktop application, which can make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide improves its software regularly to help meet the demands of the buyers and also the QRS will keep the system updated.
If you would like to understand more about MediaWorks, you could read it on the MediaWorks tab and discover more about the features of the software. You could call us today if you want to set up a live demo of the product and we are going to show you what it could do.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that can hook you up to your NexLog Recorder. You may access this through your web browser and in your secure network or also over the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to find, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it is going to include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software enables you to organize groups of related calls into saved incidents. Every incident would actually be available for management on a devoted tab along with a graphical timeline view. This may enable you to deal with multiple incidents in one screen.
If the additional calls are already located, they are going to be copied immediately through an existing incident and enable you to build-up a complete set of relevant media or calls. To guarantee that it would be easier in the foreseeable future, incidents can be saved remotely on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we are delivering and also the personal experience as consumers. We always consider your satisfaction above all else and we are going to do everything to ensure that you are going to be pleased and your units could be appropriately installed. We also have skilled engineers that take pride in their wonderful service and product installation in Rome, GA.
We also have service departments that are prepared to handle your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you are going to have an expert system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Huntsville, AL to help suit the demands of the agency. Our typical offerings will typically fall into 3 classes, but we can create custom maintenance plans that would fit the demands of the customers.
Normal
The standard service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You can also anticipate software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the corporation hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There can be software improvements and remote monitoring. In this type of plan, a service charge will be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement could be a full extension of the first year warranty. It implies that it is going to cover the service and full access to the help desk 24 hours a day and 7 days each week. The software improvements may also be available. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can offer complimentary web training throughout the warranty period to make sure that the team will have the knowledge in using the software. We want you to enjoy using the items that we offer so we can guarantee that you are going to be confident in using the tools. We're going to offer you with on-site training at enough time of installation and provide web-training over the first-year warranty and while it is under service contract.
During these sessions, you and your team will be guided step by step with the features of the software. Our principal goal is to help you use the product with ease and understand all the features that it could provide.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the buyers to help maintain the performance of their voice recorder as technology ages. You may also call us to understand more about this.