QRS (Quality Recording Solutions) Provide Us Top Ideas On Call Loggers In Augusta, Georgia
Our mission here at Quality Recording Solutions is to provide a much safer community for all and to help support public safety professionals. We wish to do these through the help of personalized and friendly services. These things will be probable due to our up-to-date, affordable and reliable voice and data recording solutions meant for public safety and support companies in the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, financial institutions and more so we absolutely have the best equipment to take care of and provide the needs of agencies in Atlanta, GA.
History And Culture Of The organization
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The organization is always focused on its core values and its devotion to family values. They always see the hard work and work balance for the employees since they realize that having a happy and satisfied team of professionals can provide better service quality as well as customer relations. We have more than 4 decades of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we are.
The value of the corporation is actually on the culture and personal relationships with our clientele. We can offer you the best technical and individualized customer service and do what we can. We keep our growth intentional and targeted and we will also focus on quality services above all else. We've got been giving a stellar product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers.
QRS is presently supporting legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for at least 7 years.
You may check your site to learn more about this. Our products and services might also be found there.
We also give back to our community by means of supporting or working with the conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week through the praising of dispatches by strategy for giveaways and contributions to festivities.
Service Location
We're offering our services to various agencies located in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We are very eager to offer our fantastic quality products and services to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has long been a huge fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is unquestionably an excellent leader and he has brought lots of things on the table to encourage his team members.
The favorite assistance that he typically gives is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in providing the requirements of customers and he also handles our team to make sure that everything could be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to offer fantastic services to clients.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is an impressive multi-tasker and he always keeps our technology up-to-date and be sure that they are running effectively. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work because he knows that the playback of a call can help someone.
The Products:
Eventide
If you want an easy-to-use recording solution that's both reputable and secure, you do not have to go anywhere else because Eventide recording solutions will help you. These recorders are really simple to use with the help of MediaWorks software and you can access them on the web or through a desktop application, which would make the Eventide recorder more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software continually and they do this regularly to ensure that they could meet the demands of clients. If you would like to understand more about MediaWorks, you could read this on the MediaWorks tab to find out about its features. If you'd like a live demo of the product, you could speak with us.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This kind of service can permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might connect you to your NexLog Recorder. You'll be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this could include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of associated calls with regards to the saved incidents. The incidents could be managed with a devoted tab along with a graphical timeline view. This can enable you to manage multiple incidents in one screen. When the additional calls are located, they'd be copied in an existing incident and enable you to make a complete set of relevant calls or media.
If you want to ensure that it'll be easier, incidents may be saved remotely on the source 911 recorder.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the items that we deliver and also the personal experience as consumers. We always consider your satisfaction more than anything and we're going to do anything to be sure that you would be pleased with our products.
We have skilled engineers that are very professional and they offer fantastic service and product installation in Waycross, GA.
We have service departments which are already ready to manage the system together with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we can combine our efforts with you to make certain that you may get a specialist system.
Service
Quality Recording Solutions will provide multiple service agreements in Pensacola, FL to suit the requirements of the agency. Our offerings typically fall into 3 classes, but we can provide custom maintenance plans that might fit the requirements of the buyers.
Normal
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor will be included and you may expect that the software improvements and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. There will also be software updates and remote monitoring. With this type of plan, a service charge will be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would show that it will cover all the service and offer full access to the help desk 24 hours a day and 7 days each week. Software updates will become available and 24/7 monitoring. You won't have to think about the parts and labor as they are included.
Training
Quality Recording Solutions can be able to allow you to offer complimentary web training over the warranty period to make sure that the team could be knowledgeable to make use of the software. We're going to want you to enjoy the experience with the merchandise so we are going to do everything to make certain that you'll be confident when you're using the tools. We are going to be sure that we will offer you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it's under service contract.
Over the sessions, you and your team might be guided step by step through the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the voice logger as technology ages. We could also offer reconditioned systems that were actually refurbished to the original performance specifications. To learn more about this, call us right now.