Quality Recording Solutions Give You Best Guidance About Digital Logging Recorders In Hattiesburg, Mississippi
Our mission right here at Quality Recording Solutions is to offer a safer community for all and to help support public safety professionals. We would like to do these through personalized and friendly services. These things can be probable due to our up-to-date, inexpensive and trustworthy voice and data recording solutions meant for public safety and support companies in the Southeast.
We have a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to manage and offer the demands of agencies in Panama City, FL.
History And Culture Of The business
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The business has long been focused on its core values and its strong devotion to family values. They always see the tough work and work balance for the employees since they realize that having a happy and satisfied team of professionals can provide better service quality as well as customer relations. We've got more than 4 decades of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the organization is actually on the culture and personal relationships with our customers. We can provide the best personalized and technical customer service while doing what we can do. We keep our growth deliberate and concentrated and we are going to also focus on quality services more than anything else. We have been providing an incredible product line in the Eventide Recording Equipment.
Our solutions actually include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for a minimum of 7 years.
You may check your site to learn more about this. We've got products and services included there.
We are also recognized to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the honoring of dispatches by way of special gifts and contributions to festivities.
Service Location
We're supplying services to different organizations situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We are very eager to offer you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also known as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a huge fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a fantastic leader indeed. He brought lots of things on the table that would encourage his team members.
His favorite advice is: take care of your clients or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is always devoted to meet the requirements of every customer to the best of his ability and he handles our team to make certain that they can implement everything effectively. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will always meet the needs of our clients.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the corporation. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running efficiently. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is inspired in his work because he sees that the playback of a call may help somebody else.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that is both secure and reputable? You don't have to look elsewhere because Eventide recordings is what you're searching for.
These recorders are incredibly simple to use through the MediaWorks software and it may be accessed over the web or desktop application, which can make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the requirements of the consumers and we are QRS will keep your system up-to-date.
To learn more about MediaWorks, you could read it on the MediaWorks tab to know about the capabilities of this software. You may contact us if you would like to set up a live demo of the product and we're going to show you how we can meet your needs.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would allow you to connect your NexLog Recorder. You'll be able to access this through the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can permit you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can be able to allow you to make a quick call and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be a good help when organizing groups of linked calls on the saved incidents since every incident will surely be managed through a focused tab along with its graphical timeline view. This may definitely be an incredible way to handle different incidents in one screen.
When the additional calls are located, they will be copied in an existing incident and allow you to develop a complete set of relevant media or calls. If you want to have an easier time, the incidents might be saved remotely on the source Call logger.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the merchandise that we supply and also the personal experience as buyers. We pay attention to your satisfaction and we're going to do everything to guarantee that you'll be pleased and your units could be installed. We also have the best engineers that take pride in their great service and product installation in Athens, GA.
We also have service departments which are ready to manage your system together with the professional knowledge of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you'll have a specialist system.
Service
Quality Recording Solutions will provide multiple service agreements in Biloxi, MS to suit the needs of the agency. Our offerings will normally fall into 3 classes, but we can offer custom maintenance plans that could fit the requirements of the consumers.
Normal
The regular agreement will actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also expect software improvements and 24/7 remote monitoring and the service can be charged outside of the business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You have to realize that software improvements and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will require to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would show that it is going to cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software improvements will become available and 24/7 monitoring. You'll not need to worry about the parts and labor because they are included.
Training
Quality Recording Solutions can enable you to provide complimentary web training during the warranty period to be sure that the team would have the knowledge to use the software. We always want you to enjoy this experience with the products so we will do everything to ensure that you are confident in using the tools. We will make certain that we will offer you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it is under service contract.
During these sessions, you and your team could be guided step by step over the features of the software. Our principal goal is to help you go out feeling at ease because you already understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also provide service contracts to maintain the performance of the telephone recorder as technology ages.
We may even offer reconditioned systems which are actually refurbished to the main performance specifications. To learn more info about the service, you can contact us right now.